Managing Difficult People, Bolman Lee G., Gallos Joan V.
Автор: Evans James Название: Managing for Quality and Performance Excellence ISBN: 128509459X ISBN-13(EAN): 9781285094595 Издательство: Cengage Learning Цена: 9502.00 р. Наличие на складе: Нет в наличии.
Описание: Prepare for success in quality management today with this leading text that focuses on the fundamental principles of total quality and emphasizes high-performance management practices, such as those reflected in the Baldrige Criteria. These authors are experienced leaders in the fields of performance management and quality. Look no further for the definitive resource for coverage of ISO 9000 certification, Six Sigma, and the U.S.
Malcolm Baldrige National Quality Award standards. A wealth of current examples from leading organizations throughout the world reflects quality as they emphasize the practical aspects of the book's managerial focus and pertinent technical topics. You can efficiently prepare to become an ASQ Certified Quality Manager, as this edition covers most of the Body of Knowledge required for ASQ certification.
It's everything you need, now and throughout your career, to ensure quality management success.
Описание: Reveals how most people actually want to contribute results, not cause headaches. This book explains how to right even the most hopeless situations. It helps you to master the necessary mindset; explain the problem calmly in a short feedback session; get a commitment to change, and follow up; coach others to replicate the process; and more.
Автор: Lilley Roy Название: Dealing with Difficult People ISBN: 0749466944 ISBN-13(EAN): 9780749466947 Издательство: Kogan Page Рейтинг: Цена: 1582.00 р. Наличие на складе: Нет в наличии.
Описание: Moaners, fault finders, manipulators - these are just a few examples of the difficult people we put up with at work. However by understanding their motives and individual behaviours you can learn to manage aggression, avoid awkward situations and keep your cool. This second edition of the best-selling Dealing with Difficult People includes a brand new chapter on dealing with difficult people in the digital sphere. It provides the tools and techniques you need to get the best out of the worst, including how to deal with difficult customers, advice on beating bullies at their own game and how to deal with a boss who drives you barmy.
Автор: Thomson Название: Managing People ISBN: 0750656182 ISBN-13(EAN): 9780750656184 Издательство: Taylor&Francis Рейтинг: Цена: 3828.00 р. Наличие на складе: Поставка под заказ.
Описание: This new edition brings you the latest developments in people management Examples have been updated to reflect developments in the field Previous edition has sold nearly 6000 copies 'Managing People' addresses issues concerning the organization as a whole rather than simy focusing on the perspective of the individual manager. It reflects the modern move towards performance management as an organizational business strategy.
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