Описание: Despite the ever-changing demographics of the United States and decisions made by the Supreme Court, racial tensions and turmoil continue to affect daily life in a multitude of environments. In educational environments, advancements in teaching technologies, in conjunction with these tensions, require a cooperation between parents and school personnel to promote student success. Social Justice and Parent Partnerships in Multicultural Education Contexts is a critical scholarly resource that explores the importance of cooperation between parents, teachers, and administrators to create valuable support systems that will promote student success through strategies using social justice. Featuring coverage on a wide range of topics, such as parent collaboration, bilingualism, and community-based partnerships, this book is geared toward academicians, researchers, and teachers seeking current research on the importance of cooperation between parents and education professionals in encouraging positive student outcomes in multicultural learning environments.
Описание: Employees aren't just the front line of any business. To customers, they are the business. Nothing is more important than arming these essential employees with the knowledge they need to find the best solution for each and every customer.
Whether you're a manager, owner, or employee, Customer Service Training 101 gets you up to speed fast. The completely revised and updated third edition addresses every aspect of face-to-face, phone, online, social media, and self-service interactions. Using scenarios, guidelines, and practice exercises, this inspiring training manual explains what to say and do, what to avoid, and why interactions go astray. Assessments and examples help you: Create positive first impressions - Speak and write effectively - Listen attentively - Identify needs - Develop trust, establish rapport, and make customers feel valued - Connect with people in person, on the phone, or via email or social media - Confidently handle customer complaints - And more Customer service skills are essential to the success of your company. This popular crash course equips you and your employees to excel in this important role.
Автор: Manoj Kumar Singh, Zenawi Zerihun, Neerja Singh Название: Impact of Learning Analytics on Curriculum Design and Student Performance ISBN: 152255369X ISBN-13(EAN): 9781522553694 Издательство: Mare Nostrum (Eurospan) Рейтинг: Цена: 25502.00 р. Наличие на складе: Есть у поставщика Поставка под заказ.
Описание: The quality of students’ learning experiences is a critical concern for all educational institutions. With the assistance of modern technological advances, educational establishments have the capability to better understand the strengths and weaknesses of their learning programs. Impact of Learning Analytics on Curriculum Design and Student Performance is a critical scholarly resource that examines the connection between learning analytics and evaluations and their impact on curriculum design and student performance in educational institutions. Featuring coverage on a broad range of topics, such as academic support, large scale assessment, and educational research methods, this book is geared towards educators, professionals, school administrators, researchers, and practitioners in the field of education.
Автор: Schinkel Greg, Schinkel Irwin Название: Fusion or Fizzle: How Leaders Leverage Training to Ignite Results ISBN: 0973425318 ISBN-13(EAN): 9780973425314 Издательство: Неизвестно Рейтинг: Цена: 2752.00 р. Наличие на складе: Есть у поставщика Поставка под заказ.
Автор: Lidia Oliveira, Ana Luisa Rego Melro Название: Open and Social Learning in Impact Communities and Smart Territories ISBN: 1522558675 ISBN-13(EAN): 9781522558675 Издательство: Mare Nostrum (Eurospan) Рейтинг: Цена: 25502.00 р. Наличие на складе: Есть у поставщика Поставка под заказ.
Описание: Impact communities are the places where individuals gather to contribute to the transformation of their territories by disseminating knowledge. As such, it is vital to research the use of open and social learning in contributing to the evolution of impact communities and smart territories.Open and Social Learning in Impact Communities and Smart Territories is an essential reference source that discusses the learning processes in impact communities and in smart territories through case studies and other research methods. Featuring research on topics such as learning processes, smart communities, and social entrepreneurship, this book is ideally designed for entrepreneurs, managers, academicians, and researchers seeking coverage on the concept of impact communities and smart territories.
Название: Pre-crisis planning, communication, and management ISBN: 1433111349 ISBN-13(EAN): 9781433111341 Издательство: Peter Lang Рейтинг: Цена: 6267.00 р. Наличие на складе: Есть у поставщика Поставка под заказ.
Описание: Presents some of the detailed and thorough insights published and serves as an example of where future research can go. In this book, the editors and contributors offer significant insight into the critical considerations of crisis preparation as well as the importance of anticipation and pre-crisis planning.
Описание: More than a century of research has sought to identify the causes of stuttering, describe its nature, and enhance its clinical treatment. By contrast, studies directly focused upon public and professional attitudes toward stuttering began in the 1970s. Recent work has taken this research to new levels, including the development of standard attitude measures; addressing the widely reported phenomena of teasing, bullying, and discrimination against people who stutter; and attempting to change public opinion toward stuttering to more accepting and sensitive levels.Stuttering Meets Stereotype, Stigma, and Discrimination: An Overview of Attitude Research is the only reference work to date devoted entirely to the topic of stuttering attitudes. It features comprehensive review chapters by St. Louis, Boyle and Blood, Gabel, Langevin, and Abdalla; an annotated bibliography by Hughes; and experimental studies by other seasoned and new researchers. The book leads the reader through a maze of research efforts, emerging with a clear understanding of the important issues involved and ideas of where to go next. Importantly, the evidence base for stuttering attitude research extends beyond research in this fluency disorder to such areas as mental illness, obesity, and race. Thus, although of interest primarily to those who work, interact, or otherwise deal with stuttering, the book has potential for increasing understanding, ameliorating negative attitudes, and informing research on any of a host of other stigmatized conditions.
Описание: Provides emerging research exploring the theoretical and practical aspects of materials and technology made to help teachers in providing content and aid for students with disabilities and their applications within education. The book features coverage on topics such as assistive technologies, instructional practice, and teaching materials.
Описание: With the high prevalence of autism spectrum disorders among the younger generation, there is a shortage of adequate resources to deliver care for these individuals. Therefore, social media and online forums help create a sense of community and a sense of social network, where members provide support for each other.Assessing Social Support and Stress in Autism-Focused Virtual Communities: Emerging Research and Opportunities is a critical reference volume featuring the latest academic research on online communities and how using social media can provide stress relief for families and individuals diagnosed with an autism spectrum disorder. Including coverage among a variety of applicable viewpoints and subjects such as social media concepts, stress relief, and healthcare communities, this book is ideally designed for academics and practitioners as well as healthcare professionals, researchers, students, academics, and practitioners looking for innovative research on autism spectrum disorders.
Автор: Pam L. Epler Название: Cases on Service Delivery in Special Education Programs ISBN: 1522580697 ISBN-13(EAN): 9781522580690 Издательство: Mare Nostrum (Eurospan) Рейтинг: Цена: 27027.00 р. Наличие на складе: Есть у поставщика Поставка под заказ.
Описание: Educators are continually pressured to create interesting and educational lessons for students of varying learning abilities. While technology steadily improves classroom learning, education systems struggle to develop more innovative teaching methods for students with disabilities.Cases on Service Delivery in Special Education Programs compiles real-world case studies on successful classroom models and practices to provide rewarding learning environments for students with disabilities. Addressing topics such as behavior modification, social development, and teacher collaboration, this publication is an essential reference source for special education teachers, supervisors, directors, administrators, principles, and policymakers, as well as academicians and researchers interested in developing special education programs within school districts and classrooms.
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