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Service Operations Management, McManus John


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Цена: 7685.00р.
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Автор: McManus John
Название:  Service Operations Management
ISBN: 9781137609243
Издательство: Springer
Классификация:



ISBN-10: 1137609249
Обложка/Формат: Paperback
Страницы: 318
Вес: 0.71 кг.
Дата издания: 22.10.2019
Серия: Economics/Business/Finance
Язык: English
Издание: 1st ed. 2020
Иллюстрации: 69 illustrations, color; xviii, 318 p. 69 illus. in color.
Размер: 260 x 194 x 19
Читательская аудитория: Professional & vocational
Ключевые слова: Business & management, BUSINESS & ECONOMICS / Management Science
Подзаголовок: A strategic perspective
Ссылка на Издательство: Link
Рейтинг:
Поставляется из: Германии
Описание: This engaging and accessible textbook explores the challenges and complexities of managing operations in a service industry setting. Comprehensive in scope, this textbook considers key concepts from strategy and operations management from a global services perspective and integrates traditional theory with cutting-edge contemporary examples. Taking a student-centred approach, it gives the reader a solid understanding of the key issues faced by contemporary service organisations, from managing and reviewing risk to managing supplier relationships. Rich pedagogy, integrated online resources and relevant international case studies develop strategic thinking skills and equip students with the essential tools and techniques needed to plan, design, manage and control operations in diverse service industry contexts.  This is an ideal textbook for students of service operations management at undergraduate, postgraduate and MBA level.
Дополнительное описание: Preface.- 1. Introducing Service Management and Strategic Development.- 2. Linking Service Management and Strategic Development.- 3. Linking Service Management, Strategic Implementation, Assessment and Review.- 4. Designing Service and Operational Process



Public Service Operations Management

Название: Public Service Operations Management
ISBN: 1138813699 ISBN-13(EAN): 9781138813694
Издательство: Taylor&Francis
Рейтинг:
Цена: 23734.00 р.
Наличие на складе: Есть у поставщика Поставка под заказ.

Описание: Drawing on a range of theory and frameworks, this book develops the research agenda, and knowledge and understanding in public service operations management, addressing the most pressing dilemmas faced by leaders, executives and operations managers in the public services environment. Of interest to those in public management, service operations management and public policy studies.

The ICT Malaise: A Diagnosis and Cure for the Dysfunctional Information and Communication Technologies Service-Delivery Workflow

Автор: Nadine Fruin
Название: The ICT Malaise: A Diagnosis and Cure for the Dysfunctional Information and Communication Technologies Service-Delivery Workflow
ISBN: 0367228564 ISBN-13(EAN): 9780367228569
Издательство: Taylor&Francis
Рейтинг:
Цена: 4898.00 р.
Наличие на складе: Есть у поставщика Поставка под заказ.

Описание: This book leads the reader along that path of critical thinking, reflecting, and contemplating and offers alternative ways for service providers, customers, and suppliers to interact with each other.

Service Industrialization, Employment and Wages in the US Information Economy

Автор: Hiranya Nath, Uday Apte, Uday Karmarkar
Название: Service Industrialization, Employment and Wages in the US Information Economy
ISBN: 1680836943 ISBN-13(EAN): 9781680836943
Издательство: Mare Nostrum (Eurospan)
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Цена: 9286.00 р.
Наличие на складе: Есть у поставщика Поставка под заказ.

Описание: Examines the impact of service industrialization on employment and wages in the US to understand the forces that drive them; using national income and labor data until 2017 to presents a macroeconomic context for an analysis of employment and wages; and identifies implications of the above for management and public policy.

Modern hotel operations management

Автор: Chibili, Michael Bruyn, Shane De Benhadda, Latifa Lashley, Conrad Penninga, Saskia Rowson, Bill
Название: Modern hotel operations management
ISBN: 9001878903 ISBN-13(EAN): 9789001878900
Издательство: Taylor&Francis
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Цена: 14086.00 р.
Наличие на складе: Есть у поставщика Поставка под заказ.

Описание: A comprehensive and wide-ranging introduction to operational hotel management, this textbook brings together business administration, management and entrepreneurship into a complete overview of the discipline. Essential reading for students of hospitality management, the book also benefits from online support materials including student tests, a glossary and PowerPoint slides.

Operations management

Автор: Cachon, Gerard Terwiesch, Christian
Название: Operations management
ISBN: 1260547612 ISBN-13(EAN): 9781260547610
Издательство: McGraw-Hill
Рейтинг:
Цена: 9779.00 р.
Наличие на складе: Поставка под заказ.

Описание: Cachon Operations Management 2e is designed for undergraduate students taking an introductory course in Operations Management. This text will share many of the strengths of Matching Supply with Demand: An Introduction to Operations Management. Operations Management by Cachon comprehensively spans the relevant domain of topics, is accessible to a typical undergraduate student (i.e., limited real world business experience), incorporates the latest research and knowledge, and provides thorough pedagogical support for instructors along with innovative learning support for students.

Connect is the only integrated learning system that empowers students by continuously adapting to deliver precisely what they need, when they need it, and how they need it, so that your class time is more engaging and effective.

Service Operations Management

Автор: Firth George
Название: Service Operations Management
ISBN: 1682854728 ISBN-13(EAN): 9781682854723
Издательство: Неизвестно
Цена: 24622.00 р.
Наличие на складе: Есть у поставщика Поставка под заказ.

Описание: As a part of business management, service operations management refers to the study and practice of managing, controlling, designing efficient service methods that reduce cost and maximize the profit. The main categories looked upon while managing operations are efficiency, effectiveness, safety, risk and maintenance, after sales service etc. This book elucidates new techniques of service operations and their applications in a multidisciplinary approach. Most of the topics introduced in it cover new techniques and the applications of this subject. This textbook will serve as a valuable source of reference for those interested in this field.

Service And Operations Management

Автор: Haksever Cengiz
Название: Service And Operations Management
ISBN: 9813209445 ISBN-13(EAN): 9789813209442
Издательство: World Scientific Publishing
Рейтинг:
Цена: 16474.00 р.
Наличие на складе: Есть у поставщика Поставка под заказ.

Описание: The purpose of this book is to provide cutting-edge information on service management such as the role services play in an economy, service strategy, ethical issues in services and service supply chains. It also covers basic topics of operations management including linear and goal programming, project management, inventory management and forecasting.This book takes a multidisciplinary approach to services and operational management challenges; it draws upon the theory and practice in many fields of study such as economics, management science, statistics, psychology, sociology, ethics and technology, to name a few. It contains chapters most textbooks do not include, such as ethics, management of public and non-profit service organizations, productivity and measurement of performance, routing and scheduling of service vehicles.An Instructor's Solutions Manual is available upon request for all instructors who adopt this book as a course text. Please send your request to sales@wspc.com.

Public Service Management and Asylum: Co-production, Inclusion and Citizenship

Автор: Kirsty Strokosch
Название: Public Service Management and Asylum: Co-production, Inclusion and Citizenship
ISBN: 113833314X ISBN-13(EAN): 9781138333147
Издательство: Taylor&Francis
Рейтинг:
Цена: 22202.00 р.
Наличие на складе: Есть у поставщика Поставка под заказ.

Описание: Public Service Management and Asylum: Co-production, Inclusion and Citizenship offers a comprehensive exploration of co-production from the public administration and service management perspectives.

Lean Six Sigma for Optimal System Performance in Manufacturing and Service Organizations: Emerging Research and Opportunities

Автор: Edem G. Tetteh, Hans Chapman
Название: Lean Six Sigma for Optimal System Performance in Manufacturing and Service Organizations: Emerging Research and Opportunities
ISBN: 1522540628 ISBN-13(EAN): 9781522540625
Издательство: Mare Nostrum (Eurospan)
Рейтинг:
Цена: 24116.00 р.
Наличие на складе: Есть у поставщика Поставка под заказ.

Описание: Businesses utilize various managerial processes focused on reducing waste, errors, and variability in products to maintain and improve business quality. By keeping a clean workspace and organized workforce, business processes aim for an efficient, continuous flow of production while still supporting iterative improvements in quality and output. Lean Six Sigma for Optimal System Performance in Manufacturing and Service Organizations: Emerging Research and Opportunities provides upcoming research on the strategies to improve processes in business while using Lean Six Sigma principals and applications. Featuring coverage on a broad range of topics, such as direct model technology, performance rework, and quality management methods, this book is geared towards professionals, academicians, students, and researchers interested in detailed research on recent advancements in the management of risk in all fields.

Systems for Manufacturing Excellence: Generating Reliable and Efficient Service Operations

Автор: Rich Nick, Shararah Mohamed Afy
Название: Systems for Manufacturing Excellence: Generating Reliable and Efficient Service Operations
ISBN: 178966098X ISBN-13(EAN): 9781789660982
Издательство: Неизвестно
Рейтинг:
Цена: 42600.00 р.
Наличие на складе: Есть у поставщика Поставка под заказ.

Описание: Explore modern manufacturing models and understand how to become a high performing and reliable organisation, excelling in operational excellence.

Smart Service Systems, Operations Management, and Analytics

Автор: Hui Yang; Robin Qiu; Weiwei Chen
Название: Smart Service Systems, Operations Management, and Analytics
ISBN: 3030309665 ISBN-13(EAN): 9783030309664
Издательство: Springer
Рейтинг:
Цена: 20962.00 р.
Наличие на складе: Есть у поставщика Поставка под заказ.

Описание: Regardless of size and service, a service organization is a service system. Because of the socio-technical nature of a service system, a systems approach must be adopted to design, develop, and deliver services, aimed at meeting end users` both utilitarian and socio-psychological needs.

The Management of Food Service Operations

Автор: Jones
Название: The Management of Food Service Operations
ISBN: 030432907X ISBN-13(EAN): 9780304329076
Издательство: Cengage Learning
Рейтинг:
Цена: 9186.00 р.
Наличие на складе: Нет в наличии.

Описание: Explains the planning and design for any type of foodservice operation, including: understanding the customer, devising menus, planning and design of the physical environment, staffing, developing standards, control and quality.


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