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Designing Service Machines, Ram Babu Roy; Paul Lillrank; Sreekanth V. K.; Paul


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Автор: Ram Babu Roy; Paul Lillrank; Sreekanth V. K.; Paul
Название:  Designing Service Machines
ISBN: 9789811345326
Издательство: Springer
Классификация:




ISBN-10: 9811345325
Обложка/Формат: Soft cover
Страницы: 82
Вес: 0.17 кг.
Дата издания: 2019
Серия: Translational Systems Sciences
Язык: English
Издание: Softcover reprint of
Иллюстрации: 16 illustrations, color; 10 illustrations, black and white; xv, 82 p. 26 illus., 16 illus. in color.
Размер: 234 x 156 x 5
Читательская аудитория: General (us: trade)
Основная тема: Business and Management
Подзаголовок: Translating Principles of System Science to Service Design
Ссылка на Издательство: Link
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Поставляется из: Германии
Описание:
This book presents a general conceptual framework to translate principles of system science and engineering to service design. Services are co-created immaterial, heterogeneous, and perishable state changes. A service system includes the intended benefit to the customer and the structure and processes that accomplish this benefit. The primary focus is on the part of the service system that can reproduce such processes, called here a Service Machine, and methodological guidelines on how to analyze and design them. While the benefit and the process are designed based on the domain knowledge of each respective field, service production systems have common properties. The Service Machine is a metaphor that elicits the fundamental characteristics of service systems that do something efficiently, quickly, or repeatedly for a defined end. A machine is an artifact designed for a purpose, has several parts, such as inputs, energy flows, processors, connectors, and motors assembled as per design specifications. In case of service machine, the components are various contracts assembled on contractual frames. The book discusses Emergency Medical Services (EMS) and Emergency Departments (ED) as cases. They illustrate that service machines need to be structured to adapt to the constraints of the served market acknowledging the fact that services are co-created through the integration of producers’ and customers’ resources. This book is highly recommended for those who are interested in understanding the fundamental concepts of designing service machines.

Дополнительное описание: Dedication.- Foreword.- Preface.- Acknowledgments.- List of abbreviations.- Introduction.- The conceptual tools.- The Service Machine.- Case studies.- Summary and Discussion.- References.



Designing for the circular economy

Автор: Martin Charter (Editor)
Название: Designing for the circular economy
ISBN: 1138081019 ISBN-13(EAN): 9781138081017
Издательство: Taylor&Francis
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Цена: 8267.00 р.
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Описание: Designing for the Circular Economy highlights and explores `state of the art` research and industrial practice, highlighting CE as a source of: new business opportunities; radical business change; disruptive innovation; social change; and new consumer attitudes.

Designing Experiences

Автор: Rossman J. Robert
Название: Designing Experiences
ISBN: 0231191685 ISBN-13(EAN): 9780231191685
Издательство: Wiley
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Цена: 3960.00 р.
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Описание: J. Robert Rossman and Mathew D. Duerden present a comprehensive and accessible introduction to experience design. They synthesize the fundamental theories and methods from multiple disciplines and lay out a process for designing experiences from start to finish.

Designing Boundary Objects for Virtual Collaboration

Автор: Marheineke
Название: Designing Boundary Objects for Virtual Collaboration
ISBN: 3658153857 ISBN-13(EAN): 9783658153854
Издательство: Springer
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Цена: 9083.00 р.
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Описание: Marc Marheineke explores the phenomenon of boundary objects in the process of virtual collaboration. Virtual collaboration is an interactive act that connects jointly and voluntarily collaborating individuals that are electronically linked and he examines these communities from different perspectives. All communities are characterized by their aim to conduce to shared understanding through a purposeful use of boundary objects. These objects are artefacts that serve two or more community members to establish collaboration. This book shows in a design-oriented process how and when to use these boundary objects for virtual collaboration.

Designing Creative Organizations: Tools, Processes and Practice

Автор: Igor Hawryszkiewycz
Название: Designing Creative Organizations: Tools, Processes and Practice
ISBN: 1787140350 ISBN-13(EAN): 9781787140356
Издательство: Emerald
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Цена: 10975.00 р.
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Описание: This is one of the first books to cover ways to organize creativity, innovation and business model development in a way that provides a seamless transition from an idea generated through team brainstorming to a business solution. It provides systematic ways to design new business models, and how to choose technologies to support them.

Co-Designing Economies in Transition

Автор: Vincenzo Mario Bruno Giorgino; Zachary David Walsh
Название: Co-Designing Economies in Transition
ISBN: 331966591X ISBN-13(EAN): 9783319665917
Издательство: Springer
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Цена: 16070.00 р.
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Описание: With investigations into feminist economics, post-growth environmentalism, socio-technical digital design, collaborative and commons economics, the editors create a dialogue between radical knowledge/practices and contemplative social sciences to transgress disciplinary boundaries and implement new visions of reality.

Designing Service Machines

Автор: Roy
Название: Designing Service Machines
ISBN: 9811309167 ISBN-13(EAN): 9789811309168
Издательство: Springer
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Цена: 6986.00 р.
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Описание: This book presents a general conceptual framework to translate principles of system science and engineering to service design. The primary focus is on the part of the service system that can reproduce such processes, called here a Service Machine, and methodological guidelines on how to analyze and design them.

Designing and Managing Industrial Product-Service Systems

Автор: Helo
Название: Designing and Managing Industrial Product-Service Systems
ISBN: 3319404296 ISBN-13(EAN): 9783319404295
Издательство: Springer
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Цена: 7685.00 р.
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Описание: This book is dedicated to the issues and complexities of industrial services supply chain management. It analyzes how the transition from products to services can be managed, and how supply chains can be adjusted to reflect this new status quo. The book begins with chapters examining product-service systems structures and servitization – the services infusion process. Next, it presents industrial services as marketing and operations strategy. The focus shifts to service delivery, and this chapter discusses how the actual operations take place. This is followed by an examination of the role of technology and how connected assets are utilized by product vendors in value-creation. The book analyzes the transition from ownership to subscriptions in the pricing decisions chapter. Then the value chain effects chapter offers an overview of the mechanisms through which industrial companies are shortening the distance to end-users and aim for a better position in the value chain. Finally the conclusion addresses theoretical and empirical implications in the industrial services supply chain management.

Services Marketing: People, Technology, Strategy (Eighth Edition)

Автор: Wirtz Jochen Et Al
Название: Services Marketing: People, Technology, Strategy (Eighth Edition)
ISBN: 1944659013 ISBN-13(EAN): 9781944659011
Издательство: World Scientific Publishing
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Цена: 7920.00 р.
Наличие на складе: Поставка под заказ.

Описание: Services Marketing: People, Technology, Strategy is the eighth edition of the globally leading textbook for Services Marketing by Jochen Wirtz and Christopher Lovelock, extensively updated to feature the latest academic research, industry trends, and technology, social media and case examples.This textbook takes on a strong managerial approach presented through a coherent and progressive pedagogical framework rooted in solid academic research. Featuring cases and examples from all over the world, Services Marketing: People, Technology, Strategy is suitable for students who want to gain a wider managerial view of Services Marketing.

Designing Knowledge Management-Enabled Business Strategies

Автор: Mohapatra
Название: Designing Knowledge Management-Enabled Business Strategies
ISBN: 3319338935 ISBN-13(EAN): 9783319338934
Издательство: Springer
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Цена: 9781.00 р.
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Описание: This book provides a practical approach to designing and implementing a Knowledge Management (KM) Strategy. The book explains how to design KM strategy so as to align business goals with KM objectives. The book also presents an approach for implementing KM strategy so as to make it sustainable. It covers all basic KM concepts, components of KM and the steps that are required for designing a KM strategy. As a result, the book can be used by beginners as well as practitioners.

Knowledge management is a discipline that promotes an integrated approach to identifying, capturing, evaluating, retrieving, and sharing all of an enterprise's information assets. These assets may include databases, documents, policies, procedures, and previously un-captured expertise and experience in individual workers. Knowledge is considered to be the learning that results from experience and is embedded within individuals. Sometimes the knowledge is gained through critical thinking, watching others, and observing results of others. These observations then form a pattern which is converted in a ‘generic form’ to knowledge. This implies that knowledge can be formed only after data (which is generated through experience or observation) is grouped into information and then this information pattern is made generic wisdom. However, dissemination and acceptance of this knowledge becomes a key factor in knowledge management. The knowledge pyramid represents the usual concept of knowledge transformations, where data is transformed into information, and information is transformed into knowledge. Many organizations have struggled to manage knowledge and translate it into business benefits. This book is an attempt to show them how it can be done.
UX Research: Practical Techniques for Designing Better Products

Название: UX Research: Practical Techniques for Designing Better Products
ISBN: 149195129X ISBN-13(EAN): 9781491951293
Издательство: Wiley
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Цена: 5067.00 р.
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Описание: One key responsibility of product designers and UX practitioners is to conduct formal and informal research to clarify design decisions and business needs. With this quick reference guide, you`ll learn a common language and set of tools to help you carry out research in an informed and productive manner.

Designing Better Services

Автор: Francesca Foglieni; Beatrice Villari; Stefano Maff
Название: Designing Better Services
ISBN: 3319631772 ISBN-13(EAN): 9783319631776
Издательство: Springer
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Цена: 7685.00 р.
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Описание: Based on these experiences it extensively discusses evaluation, with a particular focus on service evaluation, and explains its importance in supporting service design and fostering innovation throughout the service design process.

Designing Pilot Projects as Boundary Objects

Автор: Francesco Zurlo; Viviane dos Guimar?es Alvim Nunes
Название: Designing Pilot Projects as Boundary Objects
ISBN: 3319231405 ISBN-13(EAN): 9783319231402
Издательство: Springer
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Цена: 9141.00 р.
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Описание: This book describes a collaborative Design Pilot Project held in Brazil (called MODU.Lares) involving micro and small enterprises and other actors in the furniture sector.


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