Описание: The worst customer situations demand more of front-line employees than good intentions and right attitude. This book explains how to use right words to turn volatile scenarios into calm and productive customer encounters. It helps readers to discover: power of leaning into criticism; trigger phrases that can make bad situations worse; and more.
Автор: Gallagher Richard Название: Colette Hates Pets ISBN: 1736608819 ISBN-13(EAN): 9781736608814 Издательство: Неизвестно Рейтинг: Цена: 1378.00 р. Наличие на складе: Есть у поставщика Поставка под заказ.
Описание:
Meet Colette. She really, really doesn't like animals at all. They bite. They scratch. They are boring. Worst of all, they don't really love you - they are only there for the food. In fact, their ultimate goal is to take over the world, with you as their servant
Then, to her horror, her mother arrives home - with a newly-adopted kitten You'll discover who has the last word - and how sometimes love and affection can be found where you least expect it.
Автор: Gallagher Deirdre, Miles Richard, Purdy Jerrilynne Название: Alternative Dispute Resolution in the Regulatory Process ISBN: 1611863422 ISBN-13(EAN): 9781611863420 Издательство: Random House (USA) Рейтинг: Цена: 2754.00 р. Наличие на складе: Нет в наличии.
Описание: An in-depth look at the institutionalization of alternative dispute resolution (ADR) processes in the federal and state regulatory arenas over the past twenty-five years, this volume showcases the value of these processes and highlights the potential for their expanded application and growth.
Автор: Gallagher Richard Название: Colette Hates Pets ISBN: 1736608800 ISBN-13(EAN): 9781736608807 Издательство: Неизвестно Рейтинг: Цена: 2619.00 р. Наличие на складе: Есть у поставщика Поставка под заказ.
Описание:
Meet Colette - a young girl who really, really doesn't like animals at all They bite. They scratch. They are boring. Worst of all, they don't really love you - they are only there for the food. In fact, their ultimate goal is to take over the world, with you as their servant
Then, to her horror, her mother arrives home - with a newly-adopted kitten You'll discover who really has the last word - and how sometimes love and affection can be found where you least expect it.
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