Автор: Review Harvard Business Название: Dealing with Difficult People (HBR Emotional Intelligence Series) ISBN: 1633696081 ISBN-13(EAN): 9781633696082 Издательство: NBN International Рейтинг: Цена: 2031.00 р. Наличие на складе: Есть у поставщика Поставка под заказ.
Описание:
Learn how to deal with difficult colleagues and clients.
At the heart of dealing with difficult people is handling their--and your own--emotions. How do you stay calm in a tough conversation? How do you stay unruffled in the face of passive-aggressive comments? And how do you know if you're difficult to work with?
This book explains the research behind our emotional response to awful colleagues and shows how to build the empathy and resilience to make those relationships more productive.
Books in this series are based on the work of experts including:
Daniel Goleman
Tony Schwartz
Nick Morgan
Daniel Gilbert
This collection of articles includes "To Resolve a Conflict, First Decide: Is It Hot or Cold?" by Mark Gerzon; "Taking the Stress Out of Stressful Conversations," by Holly Weeks; "The Secret to Dealing with Difficult People: It's About You," by Tony Schwartz; "How to Deal with a Mean Colleague," by Amy Gallo; "How To Deal with a Passive-Aggressive Colleague," by Amy Gallo; "How to Work with Someone Who's Always Stressed Out," by Rebecca Knight; "How to Manage Someone Who Thinks Everything Is Urgent," by Liz Kislik; and "Do You Hate Your Boss?" by Manfred F. R. Kets de Vries.
HOW TO BE HUMAN AT WORK.
The HBR Emotional Intelligence Series features smart, essential reading on the human side of professional life from the pages of Harvard Business Review. Each book in the series offers proven research showing how our emotions impact our work lives, practical advice for managing difficult people and situations, and inspiring essays on what it means to tend to our emotional well-being at work. Uplifting and practical, these books describe the social skills that are critical for ambitious professionals to master.
Описание: This book focuses on emotional intelligence, which has emerged as a factor in superior on-the-job performance and ability to lead an effective life. Based on an emerging country, namely India, the book deviates from traditional approaches by focusing on non-cognitive rather than cognitive skills to explain and predict performance and achievements. It finds that those with strong intrinsic non-cognitive skills, like trustworthiness, conscientiousness, adaptability, initiative and commitment have a better chance of becoming effective leaders with enhanced service-orientation, empathy and conflict management skills –traits desired by any organization striving for efficiency. It also demonstrates that while such imponderable, intrinsic skills matter, they cannot replace discernible psycho-social factors and hence, effective hiring strategies must focus on behavioural competence along with cognitive skills. The book also discusses organizations’ desire to ensure a working environment that is vibrant and positive in an attempt to prevent unconstructive or disruptive factors and to ensure improved performances over time. The book is a valuable resource for corporate personnel, as well as for researchers and practitioners in the field.
Описание: Do you believe that conventional "IQ" is the best indicator of success? Do you even know what your "EQ" level is? The truth is, for years, IQ was considered the most accurate predictor of a person`s potential. However, this is no longer the case. Emotional Intelligence is now the name of the game & developing it within yourself is critical.
Discover how to develop emotional intelligence and implement it at your work.
Does your job cause stress and anxiety in your life?
Is your work stress affecting your thoughts, word and actions?
Do you want a simple step by step guide that will help you improve your emotional intelligence at work?
Your step-by-step guide
In this short book, you will learn everything you need to know to improve your emotional intelligence at your work.
Emotional intelligence is something that is absolutely vital for anyone who wants to achieve any level of success in life. This is especially true in the workplace environment. It is a fact that every job causes stress and anxiety in a person's life. If left unchecked, that stress and anxiety can begin to affect the way a you think, the words you say and the actions you perform.
This is where emotional intelligence comes into play. By developing emotional intelligence, you can reduce stress and anxiety, thereby eliminating the influence they have on your life. Furthermore, by improving your emotional health and well being, you can achieve greater success in all areas of your life, including such things as relationships, personal goals and even your career. This book will reveal several techniques that will enable you to develop emotional intelligence at your work, thus enabling you to take control of your emotions, and subsequently your life overall.
You will learn:
How to develop emotional self-awareness.
How to become emotionally aware of others.
How to reduce stress and fear of failure.
How to create a positive work environment.
How to inspire motivation.
How to improve communication with others
How to develop a strong sense of empathy
How to establish accountability.
How to improve your overall health and well being.
So are you ready to become in control of your emotions and your work environment?
Press the "BUY NOW" button now and get started right away
Why have a nemesis who talks behind your back when you can do all the back-talking yourself, right?
And that's the problem with negative thinking. Many of us struggle with a toxic internal monologue that holds us back. We prevent ourselves from moving forward in life by repeating the same tired, self-flagellating negative statements to ourselves. And when we do this, we poison ourselves.
Emotional intelligence is a desirable trait, which allows us to gauge what's going on with those around us and to monitor our own internal landscape. That includes our internal monologue.
To be straight up with you, there's no point in modeling excellent emotional intelligence to those around us if we leave ourselves out of the fun.
So, this book is about a facet of emotional intelligence, which needs to be more thoroughly discussed - how to rid yourself of negative thoughts.
We're going to talk about the ground of emotional intelligence as your ability to regulate your emotions by being alive to them. But we're going a little further than that. We're going to teach you about how to motivate yourself despite your self-doubt and fear of moving forward.
These are skills you can learn and, in doing so, you'll multiply the valuable quality of emotional intelligence that's so necessary for your success in life.
Would you be interested in a skill that helps you know what other people are thinking and feeling, even if they aren't really sure of it themselves?
The fact is that the people who tend to be the most successful in life aren't those who are the strongest or the smartest. But they are the ones who can use their natural charisma to manipulate interpersonal relationships while at the same time reliably keeping their emotions in check, so they are free to make the most profitable choices in any given situation.
The secret to these people's success is what is known as emotional intelligence, and if you haven't heard of it yet, rest assured that is going to change sooner than later as it is one of the most prized traits that many employers are looking for in their employees these days. If you are looking for ways to ensure you keep up with the modern job market, then Emotional Intelligence: A Step by Step Guide to Improving Your EQ, Controlling Your Emotions and Understanding Your Relationships is the book you have been waiting for.
Grab your copy today and learn:
What are the key elements of emotional intelligence
How emotional intelligence allows you to make better decisions in your daily life
How to achieve greater success in your personal and professional life
The secrets of building more rewarding and fulfilling social relationships
Proven strategies for developing greater self-awareness
The eight EQ mistakes you must know to get your EQ to the place where you would like it to be
LOTS of practical exercises to regulate your own emotions
And much more...
While traditionally not as publicized as intellectual intelligence, emotional intelligence is what makes it possible for those who have it to successfully connect with others productively, make the correct life decision in a pinch and generally create positive action out of simple intentions. The level of emotional intelligence that you have also made it easier to understand what others are thinking and feeling more easily.
So, what are you waiting for? Maximize your full potential by unlocking the power of your emotional intelligence, and get your copy right now
Описание: Here is the secret: your happiness is entirely up to you. You can be happy no matter what happens to you and no matter what material things you have. Everything important is under your control.
Описание: A beginning to end guide to emotional intelligence throughout your life. This book introduces situations that you will encounter throughout your life that test your emotional intelligence, along with solutions to help you make the right decisions.
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