Front Office Systems and Procedures, Elpedia Marte-Lago
Автор: Mishra Название: Managing Hotel Front Office Operations ISBN: 9385915762 ISBN-13(EAN): 9789385915765 Издательство: CBS India Рейтинг: Цена: 3109.00 р. 4441.00-30% Наличие на складе: Есть (1 шт.)
Описание: Globalization of business, internationalization of trade, and increasing prevalence of multi-cultural interdisciplinary teams are beginning to redefine the nature of office work. In addition, a number of specific topics will be discussed including: multi-cultural team productivity, IT platform requirements, and global telecommunications.
Автор: Fry, Maxwell J. Название: Payment systems in global perspective ISBN: 0415207649 ISBN-13(EAN): 9780415207645 Издательство: Taylor&Francis Рейтинг: Цена: 29093.00 р. Наличие на складе: Есть у поставщика Поставка под заказ.
Описание: This volume provides an authoritative overview by central bankers from both developed and developing countries of the complex practical and policy implications of international payments systems.
Автор: Disalvatore Anthony V. Название: Hospitality Security: Procedures, Policies, and Training ISBN: 1516535154 ISBN-13(EAN): 9781516535156 Издательство: Mare Nostrum (Eurospan) Рейтинг: Цена: 14791.00 р. Наличие на складе: Есть у поставщика Поставка под заказ.
Описание:
Hospitality Security: Procedures, Policies, and Training provides readers with a comprehensive guide to ensuring the safety and well-being of visitors and guests of hospitality establishments. The book demonstrates how those involved in providing hospitality security can not only keep guests safe, but also offer superior customer service.
The book begins with an overview of the hospitality security department, identifying key roles within the operation, the goals of a security team, and emphasizing the necessity of establishing and maintaining an operations center. Later chapters discuss the need for security standards in operational procedures, policies, and training; emergency procedures and response plans; and the critical components of an effective fire command center. Readers learn vital information regarding best practices, investigations, ethical practices, and legal considerations. The closing chapter underscores the importance of strategic staff selection and quality training.
A timely and contemporary guide, Hospitality Security is an ideal resource for students of security, as well as practicing security professionals.
Anthony V. DiSalvatore, CPP, PSP, PCI, CFE, CLSD, served as a state trooper for the New Jersey State Police, receiving a Distinguished Service Award for his actions. He holds an associate's degree in arts and science from Gloucester County College, a bachelor's degree in law and justice from Glassboro State College, a master's degree in education administration from Seton Hall University and a second master's degree in criminal justice from Rutgers University. He has over thirty years of experience working in security-related positions, and has been involved in the design, implementation, and operation of security at casinos, hotels, and entertainment complexes across the country. Mr. DiSalvatore is a Certified Fraud Examiner (CFE) and a Certified Lodging Security Director (CLSD). He is a member of the American Society for Industrial Security (ASIS) and the Gaming and Wagering Protection Council. He has been recognized by ASIS as a Triple Crown recipient for being certified as a Certified Protection Professional (CPP), Physical Security Professional (PSP), and Professional Certified Investigator. (PCI).
Автор: James A. Bardi Название: Hotel Front Office Management, 4th Edition ISBN: 0471687103 ISBN-13(EAN): 9780471687108 Издательство: Wiley Рейтинг: Цена: 9108.00 р. Наличие на складе: Поставка под заказ.
Описание: Uses a human resources approach to cover the management and operational challenges in the front offices of hotels and lodging facilities. This book emphasizes on applying theory and management strategies, as well as providing material on technology`s role in the modernized front office.
Автор: Abbott And Lewry Название: Front Office ISBN: 0750642300 ISBN-13(EAN): 9780750642309 Издательство: Taylor&Francis Рейтинг: Цена: 2508.00 р. Наличие на складе: Есть у поставщика Поставка под заказ.
Описание: Designed for students of hospitality and tourism management, this book presents a modern approach to front office operations and management using realistic scenarios set in the hotel environment. Divided into four main sections, it reflects the importance of the different features of the receptionist`s work.
Автор: Bardi Название: Hotel Front Office Management ISBN: 0470637528 ISBN-13(EAN): 9780470637524 Издательство: Wiley Рейтинг: Цена: 18683.00 р. Наличие на складе: Есть у поставщика Поставка под заказ.
Описание: Hotel Front Office Management uses a human resources approach to cover the unique management and operational challenges in the front offices of today`s hotels and lodging facilities.
Автор: Tewari JR Название: Hotel Front Office ISBN: 019569919X ISBN-13(EAN): 9780195699197 Издательство: Oxford Academ Цена: 3483.00 р. Наличие на складе: Поставка под заказ.
Описание: Hotel Front Office is a comprehensive textbook specially designed to meet the needs of undergraduate degree/diploma students of hotel management and hospitality courses. It explores the core concepts of front office operations and management and uses numerous examples, photographs, flowcharts, formats, and illustrations to explain them. Divided into three parts, the first part on The Hospitality Industry gives an introduction to the hospitality industry and then acquaints the readers with the classification and organization of hotels. The second part on Front Office Operations explains front office organization, internal and external communication and room tariff. The guest cycle, which includes the stages of pre-arrival (reservation), arrival (registration), stay (guest services), and departure (check out and settlements), is explained in detail. This section also includes chapters on front office accounting, night auditing, safety and security of guests, and computer applications in front office. The final section on Front Office Management imparts an understanding of the key managerial concepts like yield management and forecasting to help generate optimum revenue; evaluation of hotel performance; and preparation of budgets. Contemporary issues like human resource management, environment management, and total quality management are also explored in this section. Students of hospitality studies will find this book useful for its coverage of the key concepts of front office operations and management explained through industry-related examples, flowcharts, tables, formats, and photographs. With its practice-oriented approach, the book would also be useful to front office professionals.
Volume II of this series discusses the technology used to implement a big data analysis capability within a service-oriented organization. It discusses the technical architecture necessary to implement a big data analysis capability, some issues and challenges in big data analysis and utilization that an organization will face, and how to capture value from it.
It will help readers understand what technology is required for a basic capability and what the expected benefits are from establishing a big data capability within their organization.
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