Service Innovation: Novel Ways of Creating Value in Actor Systems, Toivonen Marja
Автор: Dev Nathan, Meenu Tewari, Sandip Sarkar Название: Development with Global Value Chains: Upgrading and Innovation in Asia ISBN: 1108733840 ISBN-13(EAN): 9781108733847 Издательство: Cambridge Academ Рейтинг: Цена: 5702.00 р. Наличие на складе: Есть у поставщика Поставка под заказ.
Описание: Can firms and economies utilize global value chains (GVC) for development? How can they move from low-income to middle-income and even high-income status? This book addresses these questions through a series of case studies examining upgradation and innovation by firms operating in GVCs in Asia.
Описание: The book proposes design and design research as a solution to the complexities associated with the intensifying and rapid changes in societies, technological fields and environments. It collates high-level research and the latest scholarship on this topic and many of the case studies draw on rich experiences and applications in practice.
Автор: Gallaher Michael P., Link Albert N., Petrusa Jeffrey E. Название: Innovation in the U.S. Service Sector ISBN: 1138972789 ISBN-13(EAN): 9781138972780 Издательство: Taylor&Francis Рейтинг: Цена: 4592.00 р. Наличие на складе: Есть у поставщика Поставка под заказ.
Описание: Using a cutting-edge structure, where a current description of the service sector and up-to-date case studies are compared and contrasted with innovative activity in manufacturing, this book contributes towards a better theoretical understanding of innovation in the U.S. service sector.
Описание: This volume will assist readers in fitting big data analysis into their service-based organizations.
Volume I of this two-volume series focuses on the role of big data in service delivery systems. It discusses the definition and orientation to big data, applications of it in service delivery systems, how to obtain results that can affect/enhance service delivery, and how to build an effective big data organization.
This volume will assist readers in fitting big data analysis into their service-based organizations. It will also help readers understand how to improve the use of big data to enhance their service-oriented organizations.
Автор: Belkhamza Zakariya Название: Creating a Culture for Information Systems Success, Second Edition ISBN: 1948976315 ISBN-13(EAN): 9781948976312 Издательство: Mare Nostrum (Eurospan) Рейтинг: Цена: 3385.00 р. Наличие на складе: Есть у поставщика Поставка под заказ.
Описание: In the era of disruptive technology, the dilemma of why a particular information system encountered unanticipated resistance and never met expectations is still considered an emerging issue. While this context has been intensively studied, we still lack evidence on how this organizational context is affecting the success of information systems from a managerial action perspective. This type of managerial involvement is often neglected to the extent that it becomes a major obstacle to organizational performance.The objective of Creating a Culture for Information Systems Success is to assist CIOs and IT managers on how to use their managerial actions to create a suitable cultural environment in the organization that leads to a successful and sustainable implementation of information systems function. The book provides guidelines for managers on how to create this organizational context, measure it, and make sure it leads to a successful implementation and use of information systems. It carefully illustrates its main theme by providing examples and cases to explain how the behavioral context of an organization led by its managers and executives would lead to the success of the information systems function.
Описание: 1. Introduction (5 pages) 2. Space and tools (40 page)From the way a space is laid out to how often teams eat with each other as a proxy to family life, this section will link existing research and anonymised interviews to discuss the power and impact of these tools and strategies. a. Stationary & interior designi. Open plan offices ii. Hot desking & Co-Working spacesiii. Canteens & eating ritualsiv. Post-its & Whiteboards1. Power & Opinions 3. People & Knowledge (30 pages)From 'Master Inventor' to 'Head of Labs' the way companies assign power to people and departments in charge of innovation shapes how that work happens but also is perceived. In this chapter we will examine the way we view the innovation coming from within and outsiders, the culture of youth around innovation and the segregation we create to manage the impact the 'real world' has on cultures of creativity and innovation. i. Job titlesii. In-house1. Futurists & Evangelists2. Internships iii. External1. Consultants2. Gurus, Nomads & Piratesa. Case studies3. Attending conferences4. Brown bag lunches & other internal training 4. Communication (30 pages) The structures we use for people to work together is also part of how companies identify themselves as innovative. Whether its written communication or how collaboration is organised, there are myths and data about the effectiveness of these approaches and patterns but they are rarely considered in a 'monkey see monkey do' culture of innovation. This chapter will look at each and present the pitfalls and limitations of each tool and approach. i. Written1. Email2. Slack3. Trelloii. Collaboration1. Buzzwords, in-jokes & office language 2. Meetings a. Formats i. Stand upsii. Walk & Talkiii. Note taking3. Conference calls4. Away days5. Methodologiesa. Brainstorming b. Design Thinkingc. Agiled. Business Model Canvas6. The IT department a. Security strategies & Clean desk policiesb. BYOD 5. Sharing Innovation (40 pages)Finally innovation isn't recognised unless it is shared. Here again the patterns most companies adopt are the same, from client-facing innovation physical spaces with blue LEDs in their offices to PR stunts at CES, the effectiveness of these efforts is rarely measured and this chapter will focus on questioning these approaches with case studies. a. Dedicated innovation spacesi. Their purpose & design 1. Case studies b. Maker spaces c. Incubators, Accelerators & Hubsd. PRi. Videoii. Social mediaiii. Tradeshows & conferences1. CES2. SXSW3. TED 6. Conclusion (5 pages) Total page count: 150
Описание: Discusses actionable methodologies needed to generate creative ideas, including deciding on which ones to pursue; on how to justify projects financially; on how to manage the development projects for innovative services; and on how to reach out to customers and offer them superior service support.
Автор: Toivonen Название: Service Innovation ISBN: 4431549218 ISBN-13(EAN): 9784431549215 Издательство: Springer Рейтинг: Цена: 19564.00 р. Наличие на складе: Есть у поставщика Поставка под заказ.
Описание: This is the first book that summarizes the 20-year history of service innovation research and combines it with the future need to adopt a systems view in the field of service research. The book emphasizes that the most urgent issues of today’s economies – the development of welfare and sustainability – cannot be solved with innovations in individual service offerings only, and that innovations of service systems are increasingly needed. Various theoretical approaches and perspectives from different disciplines are included, providing a comprehensive view of the current understanding of the nature of service innovation. The book illustrates the achievements of two research traditions, one based on the general innovation theory and the other based on the service marketing theory. Service innovation is considered from the points of view of drivers, processes, practices, and outcomes. The interrelations between actors and systems are analyzed, and the nature of innovation as a new way to co-create value is highlighted. The book promotes the view that users are an important source of innovative ideas and that openness is an important success factor in innovation processes. In addition to the general nature and management of service innovation, some specific topics are included, exemplified by innovations in public services and in knowledge-intensive business services. This volume is highly recommended to readers who seek a state-of-the-art overview of the area of service innovation and its linkages to systems research.
Volume II of this series discusses the technology used to implement a big data analysis capability within a service-oriented organization. It discusses the technical architecture necessary to implement a big data analysis capability, some issues and challenges in big data analysis and utilization that an organization will face, and how to capture value from it.
It will help readers understand what technology is required for a basic capability and what the expected benefits are from establishing a big data capability within their organization.
Описание: 1. Introduction to Entrepreneurial Universities: Creating Institutional Innovation in Times of Turbulence .- 2. The Status of Innovation in Africa's Development Strategy: Where should Science and Technology Fit in? .- 3. Commercialisation of Science at British Universities .- 4. Research, policy and practice in knowledge transfer: towards an all-inclusive approach .- 5. Spin-off Strategy and Technology Transfer Office: Cases in Sweden .- 6. Entrepreneurial Universities: A Case Study of the Pan-Atlantic University, Lagos, Nigeria .- 7. Revisiting the New Entrepreneurial University: in Times of Uncertainty .- 8. Entrepreneurial intentions amongst African Students: A Case Illustration of University of Education, Winneba, Ghana.
Описание: Scientific investigation in the service industry has produced a major effect on productivity and quality in order to lead to new services. With ever-evolving internet technologies and information environments, system science and knowledge science seem to be an effective tool for service innovation in the 21st centuryProgressive Trends in Knowledge and System-Based Science for Service Innovation illustrates new approaches to service innovation and new methodologies from the knowledge science and system science perspectives. Practitioners and researchers interested in knowing more about practical theories and successful examples in service science will find this book to be a vital asset to their studies.
Описание: This book demonstrates how to successfully manage and lead healthcare institutions by employing the logic of business model innovation to gain competitive advantages. Since clerk-like routines in professional organizations tend to overlook patient and service-centered healthcare solutions, it challenges the view that competition and collaboration in the healthcare sector should not only incorporate single-end services, therapies or diagnosis related groups. Moreover, the authors focus on holistic business models, which place greater emphasis on customer needs and put customers and patients first. The holistic business models approach addresses topics such as business operations, competitiveness, strategic business objectives, opportunities and threats, critical success factors and key performance indicators.
The contributions cover various aspects of service business innovation such as reconfiguring the hospital business model in healthcare delivery, essential characteristics of service business model innovation in healthcare, guided business modeling and analysis for business professionals, patient-driven service delivery models in healthcare, and continuous and co-creative business model creation. All of the contributions introduce business models and strategies, process innovations, and toolkits that can be applied at the managerial level, ensuring the book will be of interest to healthcare professionals, hospital managers and consultants, as well as scholars, whose focus is on improving value-generating and competitive business architectures in the healthcare sector.
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