Middle management is the glue that holds organizations together, yet many middle managers encounter a lack of support from upper management and massive employee disengagement. This book is a practical solution. Based on Charlie Retts' decades of experience in middle management, along with his doctorate in adult education, this book will help you in assessing your own current leadership style, and then guide you to become a more effective and engaged manager. Using stories, Retts helps the reader explore real-life situations to assess all the options that could have been available, as well as assessing what you might have done. Each chapter ends with reflection questions and "key points." Along the way, brief "stop for a moment" reflections help to focus on the reasons and benefits of different approaches.
Описание: Provide organized, efficient, relevant consulting with lasting value Maximizing the Value of Consulting is an indispensable, practical guide for managing, measuring, and delivering the results that make internal and external consulting a lasting value to clients and the company.
Описание: Service analytics studies the collection of business analytics models and tools for the improvement of IT service management processes. By analyzing related quality, cost, and productivity metrics, as well as customer interactions and social factors, organizations can effectively exploit these resources to reveal valuable insights in support of business goals, maximizing performance, quality of service, and customer satisfaction.Maximizing Management Performance and Quality with Service Analytics offers a selection of service analytics solutions for process modeling and optimization proven to drive excellence in IT service management. This book is for practitioners engaged in IT service management who are interested in delivering high-quality and cost-competitive IT services, as well as academic and industrial researchers in the fields of information technology and computer science who are advancing data analysis, modeling, and optimization methods to new emerging fields.
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Описание: This book shows trainers how to create building blocks, construct the right linkages, and measure the impact of training programs from the first step (Level 1 - reaction) to the final destination (Level 5 - ROI). Including a new ground-breaking Level 6 exploring training sustainability, this is a must-read for HR professionals.
Описание: This book makes innovative use of migrant life histories to further understanding the role of memory in the production of migrant identities. Offering a fresh perspective on the post-war Irish experience in England, it develops Popular Memory Theory to illuminate how migrants` `recompose` the self in response to the emotional challenges migration -- .
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