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Measuring and Maximizing Training Impact: Bridging the Gap Between Training and Business Results, Leone P.


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Автор: Leone P.
Название:  Measuring and Maximizing Training Impact: Bridging the Gap Between Training and Business Results
ISBN: 9781349490387
Издательство: Springer
Классификация:


ISBN-10: 1349490385
Обложка/Формат: Paperback
Страницы: 203
Вес: 0.32 кг.
Дата издания: 05.09.2014
Язык: English
Издание: 1st ed. 2014
Иллюстрации: Xix, 203 p.
Размер: 23.39 x 15.60 x 1.22 cm
Читательская аудитория: General (us: trade)
Подзаголовок: Bridging the gap between training and business result
Ссылка на Издательство: Link
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Поставляется из: Германии
Описание: This book shows trainers how to create building blocks, construct the right linkages, and measure the impact of training programs from the first step (Level 1 - reaction) to the final destination (Level 5 - ROI). Including a new ground-breaking Level 6 exploring training sustainability, this is a must-read for HR professionals.


Achieving Results from Training - How to Evaluate Human Resource Development to Strengthen Programs and Increase Impact

Автор: Brinkerhoff
Название: Achieving Results from Training - How to Evaluate Human Resource Development to Strengthen Programs and Increase Impact
ISBN: 0470622024 ISBN-13(EAN): 9780470622025
Издательство: Wiley
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Цена: 6732.00 р.
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Описание: Shows how to design and conduct evaluations of HRD programs and demonstrate their worth and value to the organization: how to use evaluation methods to determine results; to develop, implement, and debug newly designed programs; or to refine existing ones.

Customer Service Training 101: Quick and Easy Techniques That Get Great Results

Автор: Evenson Renee
Название: Customer Service Training 101: Quick and Easy Techniques That Get Great Results
ISBN: 0814438911 ISBN-13(EAN): 9780814438916
Издательство: McGraw-Hill
Цена: 2744.00 р.
Наличие на складе: Есть у поставщика Поставка под заказ.

Описание: Employees aren't just the front line of any business. To customers, they are the business. Nothing is more important than arming these essential employees with the knowledge they need to find the best solution for each and every customer.

Whether you're a manager, owner, or employee, Customer Service Training 101 gets you up to speed fast. The completely revised and updated third edition addresses every aspect of face-to-face, phone, online, social media, and self-service interactions. Using scenarios, guidelines, and practice exercises, this inspiring training manual explains what to say and do, what to avoid, and why interactions go astray. Assessments and examples help you:

Create positive first impressions - Speak and write effectively - Listen attentively - Identify needs - Develop trust, establish rapport, and make customers feel valued - Connect with people in person, on the phone, or via email or social media - Confidently handle customer complaints - And more

Customer service skills are essential to the success of your company. This popular crash course equips you and your employees to excel in this important role.

Training for Impact: How to Link Training to Business Needs and Measure the Results

Автор: Dana Gaines Robinson, James C. Robinson
Название: Training for Impact: How to Link Training to Business Needs and Measure the Results
ISBN: 1555421539 ISBN-13(EAN): 9781555421533
Издательство: Wiley
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Цена: 8712.00 р.
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Описание: Document your efforts in terms management will understand

Are your employee training efforts really paying off? In thishands-on guide, two top human resources consultants present aresults-oriented, twelve-step approach that directly links trainingto specific organizational goals. Here is all the information andguidance you need to create a work environment that reinforces newskills and maximizes training results. You'll also learn todocument the effect your efforts have on the bottom line, tracksubtle but important changes in employee values and beliefs, anddemonstrate increased sales and productivity. It's THE definitivehandbook for tracking and cost justification of training anddevelopment efforts.

Fusion or Fizzle: How Leaders Leverage Training to Ignite Results

Автор: Schinkel Greg, Schinkel Irwin
Название: Fusion or Fizzle: How Leaders Leverage Training to Ignite Results
ISBN: 0973425318 ISBN-13(EAN): 9780973425314
Издательство: Неизвестно
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Цена: 2752.00 р.
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Increasing Learning & Development`s Impact Through Accreditation: How to Drive-Up Training Quality, Employee Satisfaction, and Roi

Автор: Rothwell William J., Williams Sandra L., Zaballero Aileen G.
Название: Increasing Learning & Development`s Impact Through Accreditation: How to Drive-Up Training Quality, Employee Satisfaction, and Roi
ISBN: 3030140067 ISBN-13(EAN): 9783030140069
Издательство: Springer
Цена: 7685.00 р.
Наличие на складе: Есть у поставщика Поставка под заказ.

Описание:

CHAPTER 1: INTRODUCTION............................................................................................... 1

1.1: Rationale for Accreditation......................................................................................... 2

1.2: Business Case............................................................................................................... 7

1.2.1: Today's Risk Reduced........................................................................................ 7

1.2.2: Tomorrow's Risk Avoided.................................................................................. 8

1.2.3: Adapt to External Pressures to Change and Re-size............................................. 8

1.2.4: Reduce Direct People Costs................................................................................. 9

1.2.5: Always Innovate................................................................................................. 9

1.2.6: Attract Workers You Want................................................................................ 10

Conclusion......................................................................................................................... 11

References......................................................................................................................... 12

CHAPTER 1: MANAGER TIPS...................................................................................... 14

CHAPTER 1: SUPPLEMENT.......................................................................................... 15

Supplement Tool 1A: The Advanced Organizer............................................................ 15

PART I: STRUCTURE, RESPONSIBILITY AND CONTROL......................................... 18

CHAPTER 2: ALIGN LEARNING WITH ORGANIZATION MISSION VALUES....... 20

2.1: Vision, Mission and Values as Strategy.................................................................... 20

2.2: Alignment Benefits Accreditation.............................................................................. 23

2.2.1: Philosophy on Employee Education.................................................................. 24

2.2.2: Provides Direction............................................................................................. 26

2.2.3: Unifies the Team............................................................................................... 27

2.2.4: Claims Authority............................................................................................... 27

2.3: Steps to writing a Mission and Values Statement..................................................... 28

Conclusion......................................................................................................................... 30

References......................................................................................................................... 30

CHAPTER 2: MANAGER TIPS...................................................................................... 32

CHAPTER 2: SUPPLEMENT......................................................................................... 34

Supplement Tool 3A: Steps to Writing a Mission and Value Statement......................... 34

CHAPTER 3: STRUCTURING FOR ACCOUNTABILITY............................................... 42

3.1: Models for Structure................................................................................................. 42

3.1.1: Centralized Training Organization..................................................................... 44

3.1.2: Decentralized Training Organization...............................


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