Описание: Success in todays rapidly changing hospitality industry depends on understanding the desires of guests of all ages, from seniors and boomers to the newly dominant millennial generation of travelers. Help has arrived with a compulsively-readable new standard, The Heart of Hospitality: Great Hotel and Restaurant Leaders Share Their Secrets by Micah Solomon, with a foreword by The Ritz-Carlton Hotel Companys president and COO Herve Humler. This up-to-the-minute resource delivers the closely guarded customer experience secrets and on-trend customer service insights of todays top hoteliers, restaurateurs, and masters of hospitality management including: Four Seasons Chairman Isadore Sharp: How to build an unsinkable company culture Union Square Hospitality Group CEO Danny Meyer: His secrets of hiring, onboarding, training, and more Tom Colicchio (Craft Restaurants, Top Chef): How to create a customer-centric customer experience in a chef-centric restaurant Virgin Hotels CEO Raul Leal: How Virgin Hotels created its innovative, future-friendly hospitality approach Ritz-Carlton President and COO Herve Humler: How to engage todays new breed of luxury travelers Double-five-star chef and hotelier Patrick OConnell (The Inn at Little Washington) shares the secrets of creating hospitality connections Designer David Rockwell on the secrets of building millennial-friendly restaurants and hotel spaces (W, Nobu, Andaz) that resonate with todays travelers Restaurateur Traci Des Jardins on building a "narcissism-free" hospitality culture Legendary chef Eric Riperts principles of creating a great guest experiences, simultaneously within a single dining room. The Heart of Hospitality is a hospitality management resource like no other, put together by leading customer service expert Micah Solomon. Filled with exclusive, first-hand stories and wisdom from the top professionals in the industry, The Heart of Hospitality is an essential hospitality industry resource. As Ritz-Carlton President and COO Herve Humler says in his foreword to the book, "If you want to create and sustain a level of service so memorable that it becomes an unbeatable competitive advantage, youll find the secrets here."
Описание: A comprehensive guide to the context, psychology and methods of learning for the workplace completely revised on the basis of the changing needs of a new decade.
Описание: Si ha leido el exito de libreria de John Maxwell Como ganarse a la gente y esta listo para tomar pasos concretos que le ayuden a desarrollar lo que ha aprendido, !25 maneras de ganarse a la gente es el libro que andaba buscando!
Автор: Burns, Robert Burns, Richard Название: Business research methods and statistics using spss ISBN: 1412945305 ISBN-13(EAN): 9781412945301 Издательство: Sage Publications Рейтинг: Цена: 9662.00 р. Наличие на складе: Есть у поставщика Поставка под заказ.
Описание: A simple, logically sequenced guide to research methods and statistics in business based on SPSS
Автор: Ho, Ingyu Park, Hun-joon Yoneyama, Shigemi Kim, Hy Название: Mad technology ISBN: 1403945071 ISBN-13(EAN): 9781403945075 Издательство: Springer Рейтинг: Цена: 16769.00 р. Наличие на складе: Есть у поставщика Поставка под заказ.
Описание: At the end of the Cold War, the global economic system encountered a new phenomenon in the field of knowledge creation and technological innovation - the birth of mad technologies.
Название: Women and Their Money 1700-1950 ISBN: 0415542553 ISBN-13(EAN): 9780415542555 Издательство: Taylor&Francis Рейтинг: Цена: 8573.00 р. Наличие на складе: Есть у поставщика Поставка под заказ.
Описание: This book charts the sheer extent of women`s financial management and provides for economic, social, cultural, and gender historians material grounded in empirical research essential for understanding women`s place in capitalist societies.
Описание: FROM THE NEW YORK TIMES AND WALL STREET JOURNAL BESTSELLER In his popular Stanford University lectures, Shirzad Chamine reveals how to achieve ones true potential for both professional success and personal fulfillment. His groundbreaking research exposes
Автор: Keeley Название: International Human Resource Management in Japanese Firms ISBN: 033396506X ISBN-13(EAN): 9780333965061 Издательство: Springer Рейтинг: Цена: 15372.00 р. Наличие на складе: Есть у поставщика Поставка под заказ.
Описание: This text examines possibly the greatest challenge facing Japanese multinationals as they continue to expand their foreign direct investment: how to integrate local managers into the management process of overseas subsidiaries as well as in that of the parent companies themselves.
Автор: Cutler Alan Название: Leadership Psychology ISBN: 074947081X ISBN-13(EAN): 9780749470814 Издательство: Неизвестно Рейтинг: Цена: 8401.00 р. Наличие на складе: Есть у поставщика Поставка под заказ.
Описание: Understand the psychological factors which create engaging and inspiring places to work with this accessible overview.
Автор: Ribeiro, Saulo Название: Organizational Culture and Paradoxes in Management ISBN: 0367211548 ISBN-13(EAN): 9780367211547 Издательство: Taylor&Francis Рейтинг: Цена: 22202.00 р. Наличие на складе: Есть у поставщика Поставка под заказ.
Описание: Studies on culture, change and social processes within organizations have been historically organized around orthogonal approaches.This book addresses both the specific need of family businesses and the broader demands of any organization in which the issue of culture is seriously considered.
Название: How Successful Leaders Do Business with Their World ISBN: 0367564106 ISBN-13(EAN): 9780367564100 Издательство: Taylor&Francis Рейтинг: Цена: 5511.00 р. Наличие на складе: Есть у поставщика Поставка под заказ.
Описание: In this rigorously researched book Stephen Barden presents compelling evidence that top leaders learn from a very early age to 'do business with the world' by using their power and authority to partner with it, rather than impose themselves on it. Based on interviews with military, corporate and educational leaders, How Successful Leaders Do Business with Their World offers powerful insight into how these findings can be applied in practice.The book illustrates how the assumptions leaders formed as children, and the way they learned to 'make space for themselves', directly links to the way they exercise their leadership as adults. Barden uses these findings and insights, as well as studies from his own corporate leadership career and coaching practice, to describe a set of common assumptions held by successful leaders. The book clearly outlines several key concepts - the Navigational Stance, the Partnering Stance, the Oppositional Stance and the Navigational Compass - illustrates each with relevant examples and makes recommendations for applying these insights in practice. How Successful Leaders Do Business with Their World will be a valuable asset for coaches, leaders, HR and L&D professionals, and all professionals working with leaders.To learn more about the author and his work, please visit stephenbarden.org.
