Designing the Best Call Center for Your Business, Read, Brendan

Автор: Dawson, Keith
Название: The Call Center Handbook
ISBN: 1578203058 ISBN-13(EAN): 9781578203055
Издательство: Taylor&Francis
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Цена: 6889.00 р.
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Автор: Best, Geoffrey A.
Название: 42 rules for outsourcing your call center (2nd edition)
ISBN: 1607731096 ISBN-13(EAN): 9781607731092
Издательство: Неизвестно
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Цена: 2752.00 р.
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Автор: DeHaan Peter Lyle
Название: How to Start a Telephone Answering Service
ISBN: 1948082101 ISBN-13(EAN): 9781948082105
Издательство: Неизвестно
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Цена: 4136.00 р.
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Автор: Reider
Название: Expanding Customer Service as a Profit Center: Striving for Excellence and Competitive Advantage
ISBN: 1606494600 ISBN-13(EAN): 9781606494608
Издательство: McGraw-Hill
Цена: 3252.00 р.
Наличие на складе: Есть у поставщика Поставка под заказ.

Описание: Striving for excellence in customer service is to gain the competitive advantage. It is the keystone for the business to grow and prosper in the right direction so that it builds through repetitive sales to existing customers and referrals to potential customers. If you were to look at customer service in your organization as a major business component and all customers are treated with excellence prior to the sale, during the sale, and after the sale, customer service will become a profit center that builds sales dollars to the top line and real profits to the bottom line. This book can help you and any organization manager achieve customer service excellence with its basic principle of doing the right thing at the right time for the right customers. It can also assist in building organizations with strong customer bases and sales loyalty. The author smartly gives you real practical "how tos" in providing excellent customer service in all aspects of your operations by doing the right thing despite the counter pressure within your organization. As many businesses are struggling to be competitive, or merely to survive, this book is your primer or "how to" for identifying and maintaining customer service excellence in all operational areas on the path to developing a learning organization. No matter what type of business-this book can be a learning, coaching, and mentoring tool in your quest to make the delivery of customer service the best possible in today's ever changing business environment.

Автор: Anton, Jon Gustin, David
Название: Call center benchmarking
ISBN: 155753215X ISBN-13(EAN): 9781557532152
Издательство: Mare Nostrum (Eurospan)
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Цена: 3002.00 р.
Наличие на складе: Поставка под заказ.

Описание: Executives are starting to recognize the potential of the call centre as a significant revenue generator, perhaps one of the surest investments they can make in enhancing and creating customer value and bottom-line profits. This guide describes in practical terms the ins and outs of benchmarking.

Автор: Bodin, Madeline
Название: The Call Center Dictionary
ISBN: 1578200954 ISBN-13(EAN): 9781578200955
Издательство: Taylor&Francis
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Цена: 5358.00 р.
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Автор: Waite, Andrew
Название: A Practical Guide to Call Center Technology
ISBN: 1578200946 ISBN-13(EAN): 9781578200948
Издательство: Taylor&Francis
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Цена: 7195.00 р.
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Автор: Bodin, Madeline
Название: Maximizing Call Center Performance
ISBN: 1578200261 ISBN-13(EAN): 9781578200269
Издательство: Taylor&Francis
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Цена: 4286.00 р.
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Автор: Hunt, Brian
Название: Designing Service Excellence
ISBN: 1439840466 ISBN-13(EAN): 9781439840467
Издательство: Taylor&Francis
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Цена: 12248.00 р.
Наличие на складе: Нет в наличии.