Btec level 2 first travel and tourism student book, Spencer, Carol King, Christine Jefferies, Malcolm Kerr, Andrew Ingle, Steve Rock, Tom Woodhead, Vicki
Описание: This is a useful title for all non-native English speakers wishing to improve their language skills for these hugely popular and expanding industries.
Описание: From the Texas panhandle to the mountains of Arizona, Amy Auker has lived the cowboy life-as wife, as mother, as cook, as ranch hand, as writer. In fine-grained detail she captures the prairie light, the traffic on small farm-to-market roads, the vacant stillness of shipping pens when fall works are over. But she also captures the unmistakable westernness of the people and creatures around her.
Автор: Lean, Garth Staiff, Russell Название: Travel and imagination ISBN: 1472410254 ISBN-13(EAN): 9781472410252 Издательство: Taylor&Francis Рейтинг: Цена: 22968.00 р. Наличие на складе: Есть у поставщика Поставка под заказ.
Описание: Bringing together geographers, sociologists, cultural researchers, philosophers, anthropologists, visual researchers, archaeologists, heritage researchers, literary scholars and creative writers, this edited collection explores the socio-cultural phenomenon of imagination and travel.
Описание: From the Texas panhandle to the mountains of Arizona, Amy Auker has lived the cowboy life-as wife, as mother, as cook, as ranch hand, as writer. In fine-grained detail she captures the prairie light, the traffic on small farm-to-market roads, the vacant stillness of shipping pens when fall works are over. But she also captures the unmistakable westernness of the people and creatures around her.
Автор: Cudny, Waldemar Название: City Branding and Promotion ISBN: 1138488100 ISBN-13(EAN): 9781138488106 Издательство: Taylor&Francis Рейтинг: Цена: 22202.00 р. Наличие на складе: Есть у поставщика Поставка под заказ.
Описание: The book presents the rules of creating a city promotion and branding strategy. It presents the problems of the strategic management of urban areas, various types of development strategies designed for cities, and the individual principles of creating a city promotion and branding strategy.
Автор: Angel Miguel Название: Sustainability in Hospitality ISBN: 1783531991 ISBN-13(EAN): 9781783531998 Издательство: Taylor&Francis Рейтинг: Цена: 8726.00 р. Наличие на складе: Есть у поставщика Поставка под заказ.
Описание: This book represents the most complete collection yet on how the hospitality industry is addressing sustainability and ethical issues. Presents global viewpoints on embedding sustainability into the hospitality industry, and the impact this could have on transforming the sector into an advocate for more sustainable, eco-conscious tourism.
Автор: David Harrison, Richard Sharpley Название: Mass Tourism in a Small World ISBN: 1780648545 ISBN-13(EAN): 9781780648545 Издательство: Marston Book Services Рейтинг: Цена: 19978.00 р. Наличие на складе: Есть у поставщика Поставка под заказ.
Описание: Reviews all aspects of the phenomenon of mass tourism, from theoretical perspectives to the historical context, as well as covering the current challenges to domestic, intra-regional and international mass tourism.
Автор: Noe Francis, Uysal Muzaffer Название: Tourist Customer Service Satisfaction: An Encounter Approach ISBN: 113888071X ISBN-13(EAN): 9781138880719 Издательство: Taylor&Francis Рейтинг: Цена: 7042.00 р. Наличие на складе: Есть у поставщика Поставка под заказ.
Описание:
Customer satisfaction and loyalty in the tourism sector is highly dependent upon the behaviours of front-line service providers. Service is about people, how they relate to one another, fulfill each other's needs and ultimately care for each other. Yet surprisingly there are few or any books which focus on the detailed specifics of the social exchange and interaction between the service provider and customer.
Tourist Customer Service Satisfaction fully explores this relationship by defining the specific kind of verbal and non-verbal messages needed for successful exchanges, outlining how the service provider ought to behave & cope in a situation as well as detailing positive approaches that enhance a service provider's role performance. The book uses encounter theory to examine the customer - provider relationship as well as drawing on current research and theories from hospitality, tourism, management, psychology bodies of literature. In doing so the book offers important insight into how employee - centric competitive advantage in this sector can be achieved in various markets.
This book is unique in its approach by focusing on the specifics of the social exchange and interaction between the service provider and customer. It therefore offers a novel synthesis of knowledge on service satisfaction in the tourism sector which will serve as valuable pedagogical and research reference for students and academics interested in hospitality and tourism.
Автор: Stephen J Page C Michael Hall & Название: Geography of Tourism and Recreation ISBN: 041583399X ISBN-13(EAN): 9780415833998 Издательство: Taylor&Francis Рейтинг: Цена: 7961.00 р. Наличие на складе: Есть у поставщика Поставка под заказ.
Описание: This fourth edition builds on the model of success established in the previous editions, by providing students with a comprehensive introduction to the interrelationship between tourism, leisure and recreation from geographical and social science perspectives.
Описание: Behind the Smile is an inside look at the world of Caribbean tourism as seen through the lives of the men and women in the tourist industry in Barbados. The workers represent every level of tourism, from maid to hotel manager, beach gigolo to taxi driver, red cap to diving instructor. These highly personal accounts offer insight into complex questions surrounding tourism: how race shapes interactions between tourists and workers, how tourists may become agents of cultural change, the meaning of sexual encounters between locals and tourists, and the real economic and ecological costs of development through tourism. This updated edition updates the text and includes several new narratives and a new chapter about American students' experiences during summer field school and home stays in Barbados.
Автор: Dickinson, Janet Название: Slow Travel and Tourism ISBN: 1849711135 ISBN-13(EAN): 9781849711135 Издательство: Taylor&Francis Рейтинг: Цена: 6123.00 р. Наличие на складе: Есть у поставщика Поставка под заказ.
Автор: Shackley, Myra Название: Atlas of Travel and Tourism Development ISBN: 0750663480 ISBN-13(EAN): 9780750663489 Издательство: Taylor&Francis Рейтинг: Цена: 9492.00 р. Наличие на складе: Поставка под заказ.
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