People Love You: The Real Secret to Delivering Extraordinary Customer Service, Blount Jeb

Автор: Blanchard Ken, Halsey Victoria, Cuff Kathy
Название: I Care - Do You?: The Essentials of Delivering Legendary Service
ISBN: 0071819045 ISBN-13(EAN): 9780071819046
Издательство: McGraw-Hill
Рейтинг:
Цена: 3259.00 р.
Наличие на складе: Есть у поставщика Поставка под заказ.

Описание: Kelsey Young is an optimistic but disillusioned sales associate working her way through college. Her world opens up when one of her professors challenges her to create a culture of service at her workplace by putting the five components of Legendary Service into practice.

Автор: Soudagar Reza, Iyer Vinay, Hildebrand Volker
Название: The Customer Experience Edge: Technology and Techniques for Delivering an Enduring, Profitable and Positive Experience to Your Customers
ISBN: 007178697X ISBN-13(EAN): 9780071786973
Издательство: McGraw-Hill
Рейтинг:
Цена: 7034.00 р.
Наличие на складе: Есть у поставщика Поставка под заказ.

Описание: Three customer experience experts provide executives and senior managers with cost-effective, sustainable methods for creating a superior customer experience--which generates heightened profitability in the age of rapid information flows and expanding customer expectations.

Автор: Berridge Eric
Название: Customer Obsessed: A Whole Company Approach to Delivering Exceptional Customer Experiences
ISBN: 1119326036 ISBN-13(EAN): 9781119326038
Издательство: Wiley
Рейтинг:
Цена: 3326.00 р.
Наличие на складе: Есть у поставщика Поставка под заказ.

Описание: Optimize the customer experience via the cloud to gain a powerful competitive advantage Customer Obsessed looks at customer experience through the lens of the cloud to bring you a cutting-edge handbook for customer experience.

Автор: Michelli Joseph
Название: Driven to Delight: Delivering World-Class Customer Experience the Mercedes-Benz Way
ISBN: 007180630X ISBN-13(EAN): 9780071806305
Издательство: McGraw-Hill
Рейтинг:
Цена: 6347.00 р.
Наличие на складе: Есть у поставщика Поставка под заказ.

Описание: Offers a look at how Mercedes-Benz transformed itself into a best-in-class, customer-obsessed organization. This book reveals how leaders within the organization drove the transformation of the operational and cultural environments at Mercedes-Benz through their strategic vision.

Автор: Scott David Meerman
Название: The New Rules of Sales and Service: How to Use Agile Selling, Real-Time Customer Engagement, Big Data, Content, and Storytelling to Grow Your Business
ISBN: 1119272424 ISBN-13(EAN): 9781119272427
Издательство: Wiley
Рейтинг:
Цена: 2691.00 р.
Наличие на складе: Есть у поставщика Поставка под заказ.

Описание: The essential roadmap for the new realities of selling when buyers are in charge Sales and service are being radically redefined by the biggest communications revolution in human history. Today buyers are in charge! There is no more `selling` there is only buying.

Автор: Curtin Steve
Название: Delight Your Customers: 7 Simple Ways to Raise Your Customer Service from Ordinary to Extraordinary
ISBN: 0814432808 ISBN-13(EAN): 9780814432808
Издательство: McGraw-Hill
Рейтинг:
Цена: 2057.00 р.
Наличие на складе: Есть у поставщика Поставка под заказ.

Описание: When it comes to customer service, only extraordinary will do. Discover the three elements common to all exceptional service experiences.

Автор: Blount Jeb
Название: People Buy You: The Real Secret to What Matters Most in Business
ISBN: 0470599111 ISBN-13(EAN): 9780470599112
Издательство: Wiley
Рейтинг:
Цена: 3010.00 р.
Наличие на складе: Есть у поставщика Поставка под заказ.

Описание: A guide for the true center of the sale-you When all things are equal (and in today`s competitive world they almost always are) people buy you-the salesperson. No matter the product, the best salespeople, the ones who win, are selling themselves.