Описание: All organizations operate in an environment that is rapidly changing. To be successful, the organization must also change. The question is what to change and how. This book will describe in some detail a number of management programs, many of which are known by their three-letter acronyms, such as Justin-Time (JIT) or Service-Oriented Architecture (SOA). A management program is designed to improve an organization’s effectiveness and efficiency. However, there are so many management programs it is often difficult for managers to decide which one would be most appropriate for their operation. This book will describe an array of management programs and group them to indicate their primary purpose. The book will also outline a process that will enable managers to select the most appropriate management program to meet their immediate and long-term needs.Implementing a management program is no small task. It can be expensive, time-consuming, and disruptive of normal operations; therefore, the choice of the management program requires careful selection and implementation. Care must be taken to increase the likelihood of successfully implementing new ventures in all types of organizations – business, nonprofit and governmental agencies. Many ventures fail, or achieve limited success, not because the idea isn’t good but because the organization has not adequately prepared its internal capabilities to meet the environmental conditions in which it operates. An important feature of this book is that it can be updated periodically to add new programs and phase out programs no longer relevant.The book will provide readers with a comprehensive description of the most popular management improvement programs and their primary applications to their organizations. We will discuss the philosophy and principles of these programs and include a discussion on how to use each program to achieve optimum success. A central theme of this book is to not just adopt an improvement program for the sake of adopting it, but to match the improvement program with the specific needs in an organization. In the chapters that follow, we will illustrate how this matching process can be conducted. Above all, we plan the book to be a concise and useful resource to both practitioners and academics. Here is what you can expect in the chapters.
Описание: There is a need for a standard reference for instructional design professionals. Sponsored by ISPI, Volume One of the Handbook of Training and Improving Performance presents multi-disciplinary knowledge, standard principles, and evidence-based best practices for designing instruction delivering training.
Описание: The co-founder of EVA shows how to apply it in today`s new economy EVA-economic valued added-is a measure of the true financial performance of a company, and a strategy for creating corporate and shareholder wealth. It is also a method of changing corporate priorities and behavior throughout a company, right down to the "shop floor.
Автор: Richard M Jost Название: Selecting and Implementing an Integrated Library System ISBN: 0081001533 ISBN-13(EAN): 9780081001530 Издательство: Elsevier Science Рейтинг: Цена: 9262.00 р. Наличие на складе: Есть у поставщика Поставка под заказ.
Описание:
Selecting and Implementing an Integrated Library System: The Most Important Decision You Will Ever Make focuses on the intersection of technology and management in the library information world. As information professionals, many librarians will be involved in automation projects and the management of technological changes that are necessary to best meet patron and organizational needs.
As professionals, they will need to develop numerous skills, both technological and managerial, to successfully meet these challenges. This book provides a foundation for this skillset that will develop and acquaint the reader with a broad understanding of the issues involved in library technology systems.
Although a major topic of the book is integrated library systems (a fundamental cornerstone of most library technology), the book also explores new library technologies (such as open source systems) that are an increasingly important component in the library technology world. Users will find a resource that is geared to the thinking and planning processes for library technology that emphasizes the development of good project management skills.
Embraces both technology and management issues as co-equals in successful library migration projects
Based on the experiences of a 20+ year career in libraries, including three major automation project migrations
Includes increasingly relevant subject matter as libraries continue to cope with shrinking budgets and expanding library demands for services
Contains the direct experiences of the University of Washington system in the Orbis-Cascade Alliance project, a project uniting 37 libraries across two states that combined both technical and public service functions
Описание: Learn from experts at the world`s top organizations! Best Practices in Organization Development and Change is a state-of-the-art resource that presents the most important ideas and effective strategies from experts and top companies in the field.
Описание: When something at work isn`t going smoothly, managers struggle with what part of the problem to tackle first. Do they start with cost reduction? What about morale? Or should they go for process improvements first? They pick the problem to work on and, depending on whether their plan makes sense, one of two things happens.
Описание: Written by Harvey Levine, an expert in the field, this book is an important guide to project portfolio management. It offers a hands-on guide to help program managers and managers of project offices sort through their existing projects and create a healthy portfolio of projects that will lead to increased ROI for the organization.
Описание: A new "how-to" version of a customer service classic First published in 1995, The Nordstrom Way has consistently been one of the bestselling backlist books on customer service, with over 100,000 copies sold. This new book replaces The Nordstrom Way with an even more practical guide to becoming the "Nordstrom" of your industry. It is designed for customer service managers and trainers, who will find it an invaluable resource for designing their own training programs. Through training exercises, hiring questionnaires, and customer service development tools, the authors not only explain the principles of the world's best customer service company they help you implement them in your organization. The Nordstrom Way to Customer Service Excellence will help any organization focus on customer needs, follow-up, and ensure customer satisfaction in every transaction. Robert Spector (Seattle, WA) is a professional speaker and writer whose work has appeared in Women's Wear Daily, the Wall Street Journal, the New York Times, and USA Today. Patrick McCarthy (Seattle, WA) retired from Nordstrom after more than 30 years of service. He was one of the top-performing salespeople in the company.
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