An Intelligent Customer Complaint Management System with Application to the Transport and Logistics Industry, Alireza Faed

Автор: Alireza Faed
Название: An Intelligent Customer Complaint Management System with Application to the Transport and Logistics Industry
ISBN: 3319003232 ISBN-13(EAN): 9783319003238
Издательство: Springer
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Цена: 22203.00 р.
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Описание: This book describes an intelligent customer relationship management framework that not only categorizes and analyses customer complaints but also evaluates customer satisfaction thus helping convert dissatisfaction into future business development strategies.

Автор: Stefan Garding; Andrea Bruns
Название: Complaint Management and Channel Choice
ISBN: 3319181785 ISBN-13(EAN): 9783319181783
Издательство: Springer
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Цена: 6986.00 р.
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Описание: This book investigates customer perceptions and expectations of complaint channels. The managerial recommendations to improve customer satisfaction are based on a survey and reveal critical determinants of customer channel choice and their expectation and perception of each complaint channel.

Автор: Sofia B. Dias; Jos? A. Diniz; Leontios J. Hadjileo
Название: Towards an Intelligent Learning Management System Under Blended Learning
ISBN: 3319375989 ISBN-13(EAN): 9783319375984
Издательство: Springer
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Цена: 15672.00 р.
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Описание: This book offers useful information that evokes initiatives towards rethinking of the value, efficiency, inclusiveness, effectiveness and personalization of the intelligent learning management systems-based blended-learning environment.

Автор: Sofia B. Dias; Jos? A. Diniz; Leontios J. Hadjileo
Название: Towards an Intelligent Learning Management System Under Blended Learning
ISBN: 3319020773 ISBN-13(EAN): 9783319020778
Издательство: Springer
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Цена: 19591.00 р.
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Описание: This book offers useful information that evokes initiatives towards rethinking of the value, efficiency, inclusiveness, effectiveness and personalization of the intelligent learning management systems-based blended-learning environment.

Автор: Rajola Federico
Название: Customer Relationship Management in the Financial Industry
ISBN: 3642355536 ISBN-13(EAN): 9783642355530
Издательство: Springer
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Цена: 12157.00 р.
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Описание: This book analyses aspects of CRM systems from both organizational and technological perspectives. The emphasis is on development of effective CRM (and CRM 2.0) initiatives using case studies of successful CRM systems implementations in the financial industry.

Автор: Federico Rajola
Название: Customer Relationship Management in the Financial Industry
ISBN: 3642435645 ISBN-13(EAN): 9783642435645
Издательство: Springer
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Цена: 12157.00 р.
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Описание: This book analyses aspects of CRM systems from both organizational and technological perspectives. The emphasis is on development of effective CRM (and CRM 2.0) initiatives using case studies of successful CRM systems implementations in the financial industry.

Автор: Heil
Название: Employee Management and Customer Service in the Retail Industry
ISBN: 047172324X ISBN-13(EAN): 9780471723240
Издательство: Wiley
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Цена: 23752.00 р.
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Описание: Employee Management and Customer Service in the Retail Industry, by Gary Heil and Chris Thomas, attempts to combine the psychology of dealing with employees and customers with the practical realities of managing a retail business.

Автор: Margit Huber; Susanne O`Gorman
Название: From Customer Retention to a Holistic Stakeholder Management System
ISBN: 3642096069 ISBN-13(EAN): 9783642096068
Издательство: Springer
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Цена: 10760.00 р.
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Описание: Being the fourth in the series on Stakeholder Management books, the current volume looks back at the beginnings of stakeholder management and how it has since developed into a fully-fledged system over the last 20 years.