The Service Productivity and Quality Challenge, P.T. Harker
Автор: Ali Emrouznejad; Emilyn Cabanda Название: Managing Service Productivity ISBN: 3662512017 ISBN-13(EAN): 9783662512012 Издательство: Springer Рейтинг: Цена: 13974.00 р. Наличие на складе: Есть у поставщика Поставка под заказ.
Описание: This volume describes how frontier efficiency methodologies such as Data Envelopment Analysis (DEA) and other techniques such as multi-criteria decision making can help service industries to improve their performance by providing a ranking of best-practice efficient service units and by identifying sources of inefficiency for each service unit.
Описание: Service analytics studies the collection of business analytics models and tools for the improvement of IT service management processes. By analyzing related quality, cost, and productivity metrics, as well as customer interactions and social factors, organizations can effectively exploit these resources to reveal valuable insights in support of business goals, maximizing performance, quality of service, and customer satisfaction.Maximizing Management Performance and Quality with Service Analytics offers a selection of service analytics solutions for process modeling and optimization proven to drive excellence in IT service management. This book is for practitioners engaged in IT service management who are interested in delivering high-quality and cost-competitive IT services, as well as academic and industrial researchers in the fields of information technology and computer science who are advancing data analysis, modeling, and optimization methods to new emerging fields.
Автор: P.T. Harker Название: The Service Productivity and Quality Challenge ISBN: 0792334477 ISBN-13(EAN): 9780792334477 Издательство: Springer Рейтинг: Цена: 36197.00 р. Наличие на складе: Есть у поставщика Поставка под заказ.
Описание: The global recession has revealed the vital importance of service-sector productivity in various developed economies. This title addresses the economy-wide problems of measuring service productivity and its impact on economic performance. It presents an operations management perspective on the productivity problem.
Автор: H. David Sherman; Joe Zhu Название: Service Productivity Management ISBN: 1461498058 ISBN-13(EAN): 9781461498056 Издательство: Springer Рейтинг: Цена: 18167.00 р. Наличие на складе: Есть у поставщика Поставка под заказ.
Описание: The book outlines DEA as a benchmarking technique, identifies high cost service units, isolates specific changes for elevating performance to the best practice services level providing high quality service at low cost and most important, it guides the improvement process.
Описание: The purpose of this research project is to contribute to effective retail by determining the impacts of the elements of retail marketing interventions on sales performance in franchises and branches.
Автор: Bernd Stauss; Jos Lemmink; Paul Kunst Название: Service Quality and Management ISBN: 3824467801 ISBN-13(EAN): 9783824467808 Издательство: Springer Рейтинг: Цена: 12157.00 р. Наличие на складе: Есть у поставщика Поставка под заказ.
Описание: This book is a comparative study of the critical factors in berth productivity in Chinese and South Korean container terminals. It first defines the concept of berth productivity, and then establishes a regression model to evaluate the productivity factor. With the results obtained for the leading Asian container terminals it identifies the relationship between critical factors for berth productivity and their order of importance. The findings provide guidelines for terminal operators to improve berth productivity.
Описание: When an employee leaves an organization, their knowledge and experience are lost. Common sense would dictate that organizations would prepare for such a contingency by developing systems to preserve the critical knowledge of their departing employees. All too often, though, this is not the case.
Описание: Shows you how to organize and activate a team process to accomplish a successful change initiative throughout your organization. This book is written for organizational development consultants, human resources professionals, managers at all levels, and organizational change agents.
Описание: Originally published by Stevenson, Inc. , this practical resource contains tips, techniques, and best practices for motivating volunteers and maximizing their involvement and productivity with your organization.
Автор: M.M. Gruneberg; D.J. Oborne Название: Psychology and Industrial Productivity ISBN: 0333270746 ISBN-13(EAN): 9780333270745 Издательство: Springer Рейтинг: Цена: 7685.00 р. Наличие на складе: Есть у поставщика Поставка под заказ.
Описание: Distributor statement from label on t.p.
Описание: This book focuses on emotional intelligence, which has emerged as a factor in superior on-the-job performance and ability to lead an effective life.
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