Описание: Service analytics studies the collection of business analytics models and tools for the improvement of IT service management processes. By analyzing related quality, cost, and productivity metrics, as well as customer interactions and social factors, organizations can effectively exploit these resources to reveal valuable insights in support of business goals, maximizing performance, quality of service, and customer satisfaction.Maximizing Management Performance and Quality with Service Analytics offers a selection of service analytics solutions for process modeling and optimization proven to drive excellence in IT service management. This book is for practitioners engaged in IT service management who are interested in delivering high-quality and cost-competitive IT services, as well as academic and industrial researchers in the fields of information technology and computer science who are advancing data analysis, modeling, and optimization methods to new emerging fields.
Автор: Ephraim F. Sudit Название: Productivity Based Management ISBN: 9401196699 ISBN-13(EAN): 9789401196697 Издательство: Springer Рейтинг: Цена: 6986.00 р. Наличие на складе: Есть у поставщика Поставка под заказ.
Описание: The analysis of productivity-based management in this book encompasses planning, decision making and control methods which explicitly incorporate techniques designed to measure, monitor, induce and improve underlying productivity performance in production, financial planning, marketing and international operations.
Автор: Ali Emrouznejad; Emilyn Cabanda Название: Managing Service Productivity ISBN: 3662434369 ISBN-13(EAN): 9783662434369 Издательство: Springer Рейтинг: Цена: 19564.00 р. Наличие на складе: Есть у поставщика Поставка под заказ.
Описание: This volume describes how frontier efficiency methodologies such as Data Envelopment Analysis (DEA) and other techniques such as multi-criteria decision making can help service industries to improve their performance by providing a ranking of best-practice efficient service units and by identifying sources of inefficiency for each service unit.
Автор: Ali Emrouznejad; Emilyn Cabanda Название: Managing Service Productivity ISBN: 3662512017 ISBN-13(EAN): 9783662512012 Издательство: Springer Рейтинг: Цена: 13974.00 р. Наличие на складе: Есть у поставщика Поставка под заказ.
Описание: This volume describes how frontier efficiency methodologies such as Data Envelopment Analysis (DEA) and other techniques such as multi-criteria decision making can help service industries to improve their performance by providing a ranking of best-practice efficient service units and by identifying sources of inefficiency for each service unit.
Автор: Khalil, Tarek M. Название: Management of Technology ISBN: 0073228982 ISBN-13(EAN): 9780073228983 Издательство: McGraw-Hill Рейтинг: Цена: 15571.00 р. Наличие на складе: Поставка под заказ.
Описание: Within global commerce, services and management play a vital role in the economy. Service systems are necessary for organisations, and a multi-disciplinary approach is ideal to establish full understanding of these systems. <em>Best Practices and New Perspectives in Service Science and Management</em> provides original research on all aspects of service science, service management, service engineering, and its supporting technology in order to administer cutting-edge knowledge to encourage the improvement of services. This book is essential for researchers and practitioners in the fields of computer science, software management, and engineering.
Описание: Presents a practical approach to the service systems lifecycle framework, which aids in understanding and capturing market trends; analyzing the design and engineering of service products and delivery networks; executing service operations; and controlling and managing the service lifecycles for competitive advantage.
Автор: Monden Yasuhiro Et Al Название: Management Of Service Businesses In Japan ISBN: 9814374660 ISBN-13(EAN): 9789814374668 Издательство: World Scientific Publishing Рейтинг: Цена: 14414.00 р. Наличие на складе: Есть у поставщика Поставка под заказ.
Описание: Showcases the performance of non-manufacturing industries or service industries in contemporary Japan. This book covers three fields: Advanced Service Management in the Service industries; Advanced Service Management in the Public and Non-Profit Organizations; and, General Concepts and Techniques Applied to the Service Management.
Автор: P.T. Harker Название: The Service Productivity and Quality Challenge ISBN: 9401040362 ISBN-13(EAN): 9789401040365 Издательство: Springer Рейтинг: Цена: 29209.00 р. Наличие на складе: Есть у поставщика Поставка под заказ.
Описание: 3 While all of these explanations seem to have merit, there is one dominant reason why the percentage of GDP and employment dedicated to services has continued to increase: low productivity.
Автор: Berends Lynda Название: Management and Practice in Health and Human Service Organisa ISBN: 0195524152 ISBN-13(EAN): 9780195524154 Издательство: Oxford Academ Рейтинг: Цена: 5859.00 р. Наличие на складе: Есть у поставщика Поставка под заказ.
Описание: Management and Practice in Health and Human Service Organisations is written for undergraduate and postgraduate students who are seeking to become managers in health and human service organisations, It identifies, explores and addresses key policy, planning and process issues, within the context of relevant and practice-based examples and case scenarios.
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