Автор: H. David Sherman; Joe Zhu Название: Service Productivity Management ISBN: 1461498058 ISBN-13(EAN): 9781461498056 Издательство: Springer Рейтинг: Цена: 18167.00 р. Наличие на складе: Есть у поставщика Поставка под заказ.
Описание: The book outlines DEA as a benchmarking technique, identifies high cost service units, isolates specific changes for elevating performance to the best practice services level providing high quality service at low cost and most important, it guides the improvement process.
Автор: Perry, James L.; Hondeghem, Annie Название: Motivation in Public Management ISBN: 0199234035 ISBN-13(EAN): 9780199234035 Издательство: Oxford Academ Рейтинг: Цена: 23562.00 р. Наличие на складе: Есть у поставщика Поставка под заказ.
Описание: Are public servants self-interested, or motivated by a sense of duty and commitment far above what we would expect given their often modest compensation and frequent public criticism? This book looks at research on this and related questions in assessing the current state of our scientific knowledge.
Автор: Karin Bredin Название: Human Resource Management in Project-Based Organizations ISBN: 1137372672 ISBN-13(EAN): 9781137372673 Издательство: Springer Рейтинг: Цена: 9083.00 р. Наличие на складе: Есть у поставщика Поставка под заказ.
Описание: Presenting findings from research into Sweden`s leading multinationals this book focuses on engineering companies operating in global industries such as pharmaceutical, aerospace, packing systems and automotive. It explores research and practice within the area of HRM focusing on project-based organizations.
Автор: Elaine Rabelo Neiva; Cl?udio Vaz Torres; Helenides Название: Organizational Psychology and Evidence-Based Management ISBN: 3319643037 ISBN-13(EAN): 9783319643038 Издательство: Springer Рейтинг: Цена: 13974.00 р. Наличие на складе: Есть у поставщика Поставка под заказ.
Описание: Adopting an Evidence-Based Management (EBM) approach, this book provides the best evidence available on a wide range of topics from Industrial and Organizational Psychology to help managers base their decisions on scientific findings.
Автор: Sutherland, Jon Canwell, Diane Название: Key Concepts Key Concepts in Operations Management ISBN: 1403915296 ISBN-13(EAN): 9781403915290 Издательство: Springer Рейтинг: Цена: 4471.00 р. Наличие на складе: Поставка под заказ.
Описание: `Key Concepts in Operations Management` is one of a range of comprehensive glossaries with entries arranged alphabetically for easy reference. All major concepts, terms, theories and theorists are incorporated and cross-referenced.
Описание: The author explores the phenomenon of `bimorality`, whereby we live our lives by two contrasting sets of principles, one set by traditional modernity, the other by the modern emphasis on entrepreneurial self-interest. This book sets business within the context of this moral culture.
Описание: "The key questions for today's managers and leaders," writes Jack Hawley, "are no longer issues of task and structure, but questions of spirit." Not only do we all yearn for spiritually rooted qualities at work, those very qualities-integrity, character, love, inspiration, faith, reverence-are key factors in an enterprise's success. Through real-life examples, Hawley shows how people can create improved workplaces and more resilient, effective, and successful organizations. He shows how leaders and managers who are motivated by a spiritual vision will liberate the best in people, and explains why all leadership is spiritual. Hawley offers examples of people actually living by their inner truth at work, and shows how such people can create an improved place to work and a more resilient, effective organization.
Автор: Roche William Название: The Oxford Handbook of Conflict Management in Organizations ISBN: 0198755570 ISBN-13(EAN): 9780198755579 Издательство: Oxford Academ Рейтинг: Цена: 5146.00 р. Наличие на складе: Есть у поставщика Поставка под заказ.
Описание: This Handbook gives a comprehensive overview of conflict resolution. Leading scholars in the field examine a range of innovative alternative dispute resolution (ADR) practices, drawing on international research and scholarship and covering both case studies of major exemplars and developments in countries in different parts of the global economy.
Описание: When an employee leaves an organization, their knowledge and experience are lost. Common sense would dictate that organizations would prepare for such a contingency by developing systems to preserve the critical knowledge of their departing employees. All too often, though, this is not the case.
Автор: Elio Borgonovi; Eugenio Anessi-Pessina; Carmine Bi Название: Outcome-Based Performance Management in the Public Sector ISBN: 331957017X ISBN-13(EAN): 9783319570174 Издательство: Springer Рейтинг: Цена: 27950.00 р. Наличие на складе: Есть у поставщика Поставка под заказ.
Описание: This book highlights the use of an outcome-oriented view of performance to frame and assess the desirability of the effects produced by adopted policies, so to allow governments not only to consider effects in the short, but also the long run. Furthermore, it does not only focus on policy from the perspective of a single unit or institution, but also under an inter-institutional viewpoint. This book features theoretical and empirical research on how public organizations have evolved their performance management systems toward outcome measures that may allow one to better deal with wicked problems. Today, 'wicked problems' characterize most of governmental planning involving social issues. These are complex policy problems, underlying high risk and uncertainty, and a high interdependency among variables affecting them. Such problems cannot be clustered within the boundaries of a single organization, or referred to specific administrative levels or ministries. They are characterized by dynamic complexity, involving multi-level, multi-actor and multi-sectoral challenges. In the last decade, a number of countries have started to develop new approaches that may enable to improve cohesion, to effectively deal with wicked problems. The chapters in this book showcase these approaches, which encourage the adoption of more flexible and pervasive governmental systems to overcome such complex problems.
Outcome-Based Performance Management in the Public Sector is divided into five parts. Part 1 aims at shedding light on problems and issues implied in the design and implementation of "outcome-based" performance management systems in the public sector.
Then Part 2 illustrates the experiences, problems, and evolving trends in three different countries (Scotland, USA, and Italy) towards the adoption of outcome-based performance management systems in the public sector. Such analyses are conducted at both the national and local government levels. The third part of the book frames how outcome-based performance management can enhance public governance and inter-institutional coordination. Part 4 deals with the illustration of challenges and results from different public sector domains. Finally the book concludes in Part 5 as it examines innovative methods and tools that may support decision makers in dealing with the challenges of outcome-based performance management in the public sector.
Though the book is specifically focused on a research target, it will also be useful to practitioners and master students in public administration .
Автор: Wilson, John F.; Thomson, Andrew Название: The Making of Modern Management ISBN: 0199573999 ISBN-13(EAN): 9780199573998 Издательство: Oxford Academ Рейтинг: Цена: 9979.00 р. Наличие на складе: Есть у поставщика Поставка под заказ.
Описание: The authors provide a historical account of the evolution of modern management in the UK. The book draws on archival and secondary sources and addresses such issues as the particular context of management in the UK; the development of management as a profession; management and economic performance; and the spread of management education and ideas.
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