Автор: Santiago Gallino; Antonio Moreno Название: Operations in an Omnichannel World ISBN: 303020118X ISBN-13(EAN): 9783030201180 Издательство: Springer Рейтинг: Цена: 22359.00 р. Наличие на складе: Есть у поставщика Поставка под заказ.
Описание: The world of retailing has changed dramatically in the past decade. Sales originating at online channels have been steadily increasing, and even for sales transacted at brick-and-mortar channels, a much larger fraction of sales is affected by online channels in different touch points during the customer journey. Shopper behavior and expectations have been evolving along with the growth of digital channels, challenging retailers to redesign their fulfillment and execution processes, to better serve their customers. This edited book examines the challenges and opportunities arising from the shift towards omni- channel retail. We examine these issues through the lenses of operations management, emphasizing the supply chain transformations associated with fulfilling an omni-channel demand.The book is divided into three parts. In the first part, “Omni-channel business models”, we present four studies that explore how retailers are adjusting their fundamental business models to the new omni-channel landscape. The second part, “Data-driven decisions in an omni-channel world”, includes five chapters that study the evolving data opportunities enabled by omni-channel retail and present specific examples of data-driven analyses. Finally, in the third part, “Case studies in Omni-channel retailing”, we include four studies that provide a deep dive into how specific industries, companies and markets are navigating the omni-channel world.Ultimately, this book introduces the reader to the fundamentals of operations in an omni-channel context and highlights the different innovative research ideas on the topic using a variety of methodologies.
Die Vertriebs- und Kommunikationsstrukturen von Banken und Sparkassen stehen auf dem Pr fstand. Die Notwendigkeit zur Ver nderung liegt darin begr ndet, dass ein singul rer station rer Vertrieb nicht mehr ausreicht, um den aktuellen Nutzungs- und Konsumgewohnheiten im Retail Banking gerecht zu werden. Das vorliegende Buch liefert vor allem Entscheidungstr gern und Praktikern wertvolle Unterst tzung, den Handlungsbedarf bei der Neugestaltung der Vertriebs- und Kommunikationswege zu erkennen, potenzielle Stellschrauben zu identifizieren und gezielte Ma nahmen mit Unterst tzung von Best Practice Beispielen und innovativen Gesch ftsideen einzuleiten. Aber auch in der Lehre zeigt das Buch Studierenden mit dem Schwerpunkt Banken sehr praxisnah Entwicklungstendenzen in den Vertriebs- und Kommunikationsstrukturen bei Banken und Sparkassen auf. Um dies zu erreichen, vereint und verzahnt das vorliegende Buch die Perspektive der Wissenschaft mit den Konzepten und Empfehlungen renommierter Unternehmensberater, Bankpraktiker und Fintech Startups.
Автор: Gallino Santiago, Moreno Antonio Название: Operations in an Omnichannel World ISBN: 303020121X ISBN-13(EAN): 9783030201210 Издательство: Springer Цена: 22359.00 р. Наличие на складе: Есть у поставщика Поставка под заказ.
Описание:
Chapter 1. Omni-channel operations: Challenges, opportunities, and models.- Chapter 2. New Functions of Physical Stores in the Age of Omnichannel Retailing.- Chapter 3. Omni-Channel Assortment Planning.- Chapter 4. Returns Policies and Smart Salvaging: Benefiting From a Multi-Channel World.- Chapter 5. Omnichannel Analytics.- Chapter 6. Online Availability.- Chapter 7. Omnichannel Assortment Decisions in a Fashion Retailing Supply Chain.- Chapter 8. Determinants of Excess Inventory Announcement and Stock Market Reaction in the Retail Sector.- Chapter 9. Whether Weather Matters: Impact of Exogenous Factors on Customers Channel Choice.- Chapter 10. Omni-Channel Customer Behavior in Retail Banking.- Chapter 11. Distribution in omni-channel grocery retailing: An analysis of concepts realized.- Chapter 12. Coordination of Inventory Distribution and Price Markdowns for Clearance Sales at Zara.- Chapter 13. Omnichannel and traditional retail: Platforms to seamlessly connect retail, service, and delivery.
Название: Managing customer experiences in an omnichannel world ISBN: 1800433891 ISBN-13(EAN): 9781800433892 Издательство: Emerald Рейтинг: Цена: 16057.00 р. Наличие на складе: Есть у поставщика Поставка под заказ.
Описание: Managing Customer Experiences in an Omnichannel World explores how organizations integrating both the physical and virtual environments for consumers will enable them to effectively manage the customer experience.
Автор: Torben Hansen; Hans Stubbe Solgaard Название: New Perspectives on Retailing and Store Patronage Behavior ISBN: 147578869X ISBN-13(EAN): 9781475788693 Издательство: Springer Рейтинг: Цена: 6986.00 р. Наличие на складе: Есть у поставщика Поставка под заказ.
Описание: Also, consumers are facing markets of increasingly complexity when making decisions on how to conduct their behavior, primarily as a result of new technologies, shorter products life cycles in general, and higher complexity of products and services.
Автор: Gerrit Heinemann; Christoph Schwarzl Название: New Online Retailing ISBN: 3834946524 ISBN-13(EAN): 9783834946522 Издательство: Springer Рейтинг: Цена: 8384.00 р. Наличие на складе: Есть у поставщика Поставка под заказ.
Описание: All estimates indicate that the Internet boom will continue in the coming years and that brick and mortar retailers in particular can profit from this boom. Ten years ago, scholars and practitioners assumed only certain types of products, such as books or software, would sell well. The development of online retail has taught us something very different, however: Every product category can be sold online, and the more unwieldy the products and the more consultation support they require, the more suc cessful they are on the Web. The need for current information about online retail is quite high. Yet the number of actual resources providing information about these new Web developments is limited, and many sources are out of date, given the dynamic nature of the Internet. The German edition of this work resonated equally well with both scholars and practi tioners. In the following English edition, the basic figures used have been updated and international best practice cases were added. Furthermore, in the second chapter, special consideration was given to the aspects of innovation and transformation. In conclusion, we would like to point out that it was of critical concern for us to pro vide a bridge between theory and practice with this book, and to make it available to an international readership. If we have failed to satisfy this requirement, we ask for leniency but also for your feedback. Monchengladbach Gerrit Heinemann Dusseldorf Christoph Schwarzl VII Table of Contents Foreword.............................................................................................................................VII Abbreviations.....................................................................................................................XV
Автор: Warnaby, Gary Shi, Charlotte Название: Pop-up retailing ISBN: 3319713736 ISBN-13(EAN): 9783319713731 Издательство: Springer Рейтинг: Цена: 7685.00 р. Наличие на складе: Есть у поставщика Поставка под заказ.
Автор: Byrom, John Название: Case Studies in Food Retailing and Distribution ISBN: 0081020376 ISBN-13(EAN): 9780081020371 Издательство: Elsevier Science Рейтинг: Цена: 16161.00 р. Наличие на складе: Есть у поставщика Поставка под заказ.
Описание:
Case Studies in Food Retailing and Distribution aims to close the gap between academic researchers and industry professionals through the presentation of 'real world' scenarios and the application of field-based research. The book provides contemporary explorations of food retailing and consumption from various contexts around the globe.
Using a case study lens, successful examples of practice are provided and areas for further theoretical investigation are offered.
Coverage includes:
the impact of retail concentration and the ongoing relevance of independent retailing
how social forces impact upon food retailing and consumption
trends in organic food retailing and distribution
discussion of how wellbeing and sustainability have impacted the sector
perspectives on the future of food retailing and distribution
This book is a volume in the Consumer Science and Strategic Marketing series.
Addresses business problems in in food retail and distribution
Includes pricing and supply chain management
Discusses food retailing in urban and rural settings
Covers both global distribution and entry in developing nations
Features real-world case studies that demonstrate what does and does not
Автор: Boustani, Ghalia Название: Ephemeral retailing ISBN: 113858696X ISBN-13(EAN): 9781138586963 Издательство: Taylor&Francis Рейтинг: Цена: 7961.00 р. Наличие на складе: Есть у поставщика Поставка под заказ.
Описание: Often described as the "hottest" retail phenomenon, ephemeral retail concerns the growth of pop-up stores as a new mode of retailing. These temporary stores are designed to "pop-up" without notice, quickly attract crowds, then disappear or morph into something else.
Автор: Ha Huong Название: Consumer Protection in E-Retailing in ASEAN ISBN: 1953349609 ISBN-13(EAN): 9781953349606 Издательство: Mare Nostrum (Eurospan) Рейтинг: Цена: 4012.00 р. Наличие на складе: Есть у поставщика Поставка под заказ.
Описание: While many sectors have been badly affected by the COVID-19 pandemic, e-retailing is one of the booming sectors during this period. Actually, the e-retailing sector was already booming even before the global pandemic. Although e-retailing offers many opportunities for businesses and consumers, there are several issues associated with e-consumer protection. This book examines how consumers are protected on the online marketplace in the context of ASEAN countries. Specifically, this project: (i) Discusses the six issues of e-consumer protection (e.g., information about transaction, product quality, privacy, security, redress, and jurisdiction); (ii) Examines the policy/governance approach adopted by different sectors to address the issues of e-consumer protection; and (iii) Proposes a multi-sector governance framework for e-consumer protection. Three short case studies on Lazada in Singapore, Shopee in Vietnam, and Zalora in Malaysia are also included to illustrate how well-known e-retailers protect their e-customers. Overall, this book is interdisciplinary, including research on consumer protection, governance, management, and policy/regulation. It provides sources of information and knowledge which focus on both theoretical and practical aspects of e-consumer protection in ASEAN countries. Also, the roles from different sectors are examined to produce comprehensive findings and analysis of the governance process.
Автор: Gerrit Heinemann; Christoph Schwarzl Название: New Online Retailing ISBN: 3834923230 ISBN-13(EAN): 9783834923233 Издательство: Springer Рейтинг: Цена: 9083.00 р. Наличие на складе: Есть у поставщика Поставка под заказ.
Описание: The authors describe in detail what makes today`s online retailing different and provide 8 central success factors for the new generation of Internet sales. Based on internationally recognized best practices, it becomes obvious what makes online retailers successful.
Автор: Das, Sanchoy Название: Fast fulfillment ISBN: 1637420765 ISBN-13(EAN): 9781637420768 Издательство: Mare Nostrum (Eurospan) Рейтинг: Цена: 4388.00 р. Наличие на складе: Есть у поставщика Поставка под заказ.
Описание: The fulfillment machine is the delivery side infrastructure of an online business, it is the physical and digital innovations which make it possible to immediately deliver customer orders. Customers want to order everything, while sitting on their couch and they want immediate fulfillment. Fast fulfillment is happening, and everyone knows that, but most are scared of it. Many experts describe the wonders of online retail, but none explains what fast fulfillment is or propose a solution to building a fast fulfillment machine. Managers are frustrated just reading about how great Amazon is, and how startups are innovating fantastic technology driven processes. Here is the book, written in a simple easy to read style which unravels the technical mystery of the fulfillment machine. It levels the knowledge field, reveals the secrets of fast fulfillment, and helps the reader construct a plan to innovate and be ready to face the disruptors. What is happening in retail is contagious across industries, there are no wide moats. Managers and engineers are rushing to redesign their supply chains into fast fulfillment machines. This book provides insights and process details of how to design and build disruptive innovations, so that you are not flying blind or just throwing darts in an effort to pivot/expand to the online order fulfillment world. The book does not story-tell the fast fulfillment machine, it is informative and instructive.
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