Описание: This book draws on a neo-institutional theory to characterize service-oriented manufacturing firms in relation to more familiar organizational forms, such as lean and agile. It sheds light on whether being lean is a prerequisite for agile organizations and whether agile organizations are precursors of service-oriented organizations. The book empirically examines the prevalence of such organizations using representative samples of manufacturing firms in an industrialized country. This approach makes it possible to “zoom in” and determine whether the extent of adoption of digital manufacturing innovations, digital services, and service-oriented business models varies with organizations’ size, industry, product complexity, lot size, type of design process, and type of manufacturing process. In turn, it shows which digital manufacturing innovations, lean practices, and services contribute to leanness-related performance capabilities like quality and costs; agility-related capabilities like fast delivery, flexibility and innovation; and service-oriented capabilities like high service performance and digitalization. In addition, it explores the question of whether lean, agile, and service-oriented performance capabilities contribute to financial performance separately or jointly.
Автор: Woodland, Colin Название: Improving productivity and service in depot businesses ISBN: 1032347813 ISBN-13(EAN): 9781032347813 Издательство: Taylor&Francis Рейтинг: Цена: 5970.00 р. Наличие на складе: Поставка под заказ.
Описание: This book is specifically for working operations managers across the broad range of business types that deploy fleet and product via a myriad of service types. It is applicable to businesses with small, medium to large fleets in haulage, 3PL, and any service business operating a depot structure.
Описание: This easy-to-read book for leaders and managers provides useful, insightful, and innovative information to help managers engage, motivate, and retain their employees during any Lean or other continuous improvement initiative.
Описание: Public Service Management and Asylum: Co-production, Inclusion and Citizenship offers a comprehensive exploration of co-production from the public administration and service management perspectives.
Описание: This book provides an in-depth, multi-faceted look into capacity building for service-learning, using the case of the higher education landscape in Hong Kong.
Описание: Management of supply chains has been evolving rapidly over the last few years due to the inception of Industry 4.0, where businesses adopt automation technologies and data exchanges leading to dynamic and interconnected supply chain systems. Emphasizing on analytical approaches such as predictive and prescriptive modeling, this book presents state-of-the-art original research work dealing with advanced analytical models for the design, planning, and operation of the supply chain to provide faster and smarter decisions in the era of digitization. In particular, the book integrates machine learning and operations research models for faster and smarter decisions, presents prescriptive analytics models for strategic, tactical, and operational decision making in the supply chain, and addresses recent challenges such as sustainability in the supply chain, supply chain visibility, and supply chain digitalization. Key concepts are illustrated using real-life case studies, making the book a valuable reference for researchers, technical professionals, and students.
Описание: Global Strategic Management in the Service Industry illustrates how strategic managers in service industry appraise the sectors in which their organisations are involved; appraise their competitors; and reassess their strategy and fix goals to meet all the challenges presented.
Автор: Dorn, Christopher (Trier University, Germany) Название: Performance Comparison and Organizational Service Provision ISBN: 0367567482 ISBN-13(EAN): 9780367567484 Издательство: Taylor&Francis Рейтинг: Цена: 6430.00 р. Наличие на складе: Есть у поставщика Поставка под заказ.
Описание: Exploring the mechanisms underlying performance comparisons, Performance Comparison and Organizational Service Provision investigates how such assessments shape hospitals` service provision and medical professionals` work.
Описание: This book leads the reader along that path of critical thinking, reflecting, and contemplating and offers alternative ways for service providers, customers, and suppliers to interact with each other.
Автор: Ivan Ivanov; Marten van Sinderen; Boris Shishkov Название: Cloud Computing and Services Science ISBN: 1489988394 ISBN-13(EAN): 9781489988393 Издательство: Springer Рейтинг: Цена: 21661.00 р. Наличие на складе: Есть у поставщика Поставка под заказ.
Описание: The Cloud Computing and Services Science book comprises a collection of the best papers presented at the International Conference on Cloud Computing and Services Science (CLOSER), which was held in The Netherlands in May 2011.
Автор: Friday Название: Quality Facility Management ISBN: 0471023221 ISBN-13(EAN): 9780471023227 Издательство: Wiley Рейтинг: Цена: 14882.00 р. Наличие на складе: Есть у поставщика Поставка под заказ.
Описание: Reveals why customers must be the driving force behind your quality effort, how you can exceed customers` performance expectations, and how you can effectively recover from service mistakes. This title shows how to engineer a program of continuous quality improvement by assuming a specific leadership role.
Автор: Irene Ng; Glenn Parry; Peter Wild; Duncan McFarlan Название: Complex Engineering Service Systems ISBN: 1447127005 ISBN-13(EAN): 9781447127000 Издательство: Springer Рейтинг: Цена: 23508.00 р. Наличие на складе: Есть у поставщика Поставка под заказ.
Описание: Complex Engineering Service Systems addresses both conceptual and practical aspects of contracting, managing, designing, leading, delivering and transforming complex engineering service systems. The ideas discussed in the text can be put into action by industrial practitioners.
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