Improving productivity and service in depot businesses, Woodland, Colin
Автор: Wirtz Jochen Название: Service Quality And Productivity Management ISBN: 1944659420 ISBN-13(EAN): 9781944659424 Издательство: World Scientific Publishing Рейтинг: Цена: 1418.00 р. Наличие на складе: Есть у поставщика Поставка под заказ.
Описание:
The relationship between productivity and customer satisfaction is complex. Service Quality and Productivity Management describes that the quality and productivity are twin paths in creating value for both customers and organizations. This book describes how to improve service quality and productivity, and discusses how to use key tools (including customer feedback systems) to achieve this. This book is the 12th volume in the Winning in Service Markets Series by services marketing expert Jochen Wirtz. Scientifically grounded, accessible and practical, the Winning in Service Markets Series bridges the gap between cutting-edge academic research and industry practitioners, and features best practices and latest trends on services marketing and management from around the world.
Organizations around the world are using Lean to redesign care and improve processes in a way that achieves and sustains meaningful results for patients, staff, physicians, and health systems. Lean Hospitals, Third Edition explains how to use the Lean methodology and mindsets to improve safety, quality, access, and morale while reducing costs, increasing capacity, and strengthening the long-term bottom line. This updated edition of a Shingo Research Award recipient begins with an overview of Lean methods. It explains how Lean practices can help reduce various frustrations for caregivers, prevent delays and harm for patients, and improve the long-term health of your organization. The second edition of this book presented new material on identifying waste, A3 problem solving, engaging employees in continuous improvement, and strategy deployment. This third edition adds new sections on structured Lean problem solving methods (including Toyota Kata), Lean Design, and other topics. Additional examples, case studies, and explanations are also included throughout the book. Mark Graban is also the co-author, with Joe Swartz, of the book Healthcare Kaizen: Engaging Frontline Staff in Sustainable Continuous Improvements, which is also a Shingo Research Award recipient. Mark and Joe also wrote The Executive's Guide to Healthcare Kaizen.
Автор: Productivity Press Название: Improving flow ISBN: 1563273322 ISBN-13(EAN): 9781563273322 Издательство: Taylor&Francis Рейтинг: Цена: 3367.00 р. Наличие на складе: Есть у поставщика Поставка под заказ.
Описание:
Flow is a fundamental concept of lean manufacturing, and its improvement is a challenge to many organizations. After mastering basic visual tools, managers must concentrate on increasing flow. This work provides shopfloor and other lean professionals with what they need to know about how other companies are implementing and sustaining continuous flow improvement.
Improving Flow: Collected Practices and Cases provides a variety of case studies taken from articles previously published in the newsletter Lean Manufacturer Advisor. The book demonstrates how to move products and services to the customer quicker while eliminating waste and improving profits.
Автор: Ali Emrouznejad; Emilyn Cabanda Название: Managing Service Productivity ISBN: 3662434369 ISBN-13(EAN): 9783662434369 Издательство: Springer Рейтинг: Цена: 19564.00 р. Наличие на складе: Есть у поставщика Поставка под заказ.
Описание: This volume describes how frontier efficiency methodologies such as Data Envelopment Analysis (DEA) and other techniques such as multi-criteria decision making can help service industries to improve their performance by providing a ranking of best-practice efficient service units and by identifying sources of inefficiency for each service unit.
Автор: P.T. Harker Название: The Service Productivity and Quality Challenge ISBN: 0792334477 ISBN-13(EAN): 9780792334477 Издательство: Springer Рейтинг: Цена: 36197.00 р. Наличие на складе: Есть у поставщика Поставка под заказ.
Описание: The global recession has revealed the vital importance of service-sector productivity in various developed economies. This title addresses the economy-wide problems of measuring service productivity and its impact on economic performance. It presents an operations management perspective on the productivity problem.
Автор: H. David Sherman; Joe Zhu Название: Service Productivity Management ISBN: 1461498058 ISBN-13(EAN): 9781461498056 Издательство: Springer Рейтинг: Цена: 18167.00 р. Наличие на складе: Есть у поставщика Поставка под заказ.
Описание: The book outlines DEA as a benchmarking technique, identifies high cost service units, isolates specific changes for elevating performance to the best practice services level providing high quality service at low cost and most important, it guides the improvement process.
Автор: Productivity Development Team Название: Identifying waste on the shopfloor ISBN: 1563272873 ISBN-13(EAN): 9781563272875 Издательство: Taylor&Francis Рейтинг: Цена: 4898.00 р. Наличие на складе: Есть у поставщика Поставка под заказ.
Описание: Linking four continents over three centuries, Selling Empire demonstrates the centrality of India to the making of a global British imperial system. Eacott recasts the British empire`s chronology and geography by situating the development of consumer culture, the American Revolution, and British industrialization in the commercial intersections linking the Atlantic and Indian Oceans.
Описание: ★ Are you looking for a proven method that allows your company to maximize production, obtaining continuous improvement, and market leadership?
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If you want to start a lasting LEAN STARTUP, you need to identify a market gap and fill it using, in an optimal way, time, and resources. It's necessary to use more techniques that ensure your product or service reaches the market faster, avoiding what no consumer will want. Know how to track and optimize data through market analysis (LEAN ANALYTICS) to identify consumer demand and meet it through continuous innovation.
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Автор: Ali Dogramaci Название: Productivity Analysis ISBN: 9401174040 ISBN-13(EAN): 9789401174046 Издательство: Springer Рейтинг: Цена: 6986.00 р. Наличие на складе: Есть у поставщика Поставка под заказ.
Описание: There is a wide variety of perspectives for productivity analysis. The book begins with a brief overview chapter that covers some of the issues involved in productivity analysis and a sample of methodological ap- proaches presently in use.
Автор: Productivity Press Development Team Название: Kanban for the shopfloor ISBN: 1563272695 ISBN-13(EAN): 9781563272691 Издательство: Taylor&Francis Рейтинг: Цена: 5051.00 р. Наличие на складе: Есть у поставщика Поставка под заказ.
Описание:
Kanban is the name given to the inventory control card used in a pull system. The primary benefit of kanban is to reduce overproduction, the worst of the seven deadly wastes. A true kanban system produces exactly what is ordered, when it is ordered, and in the quantities ordered. It is essentially a dynamic work order that moves with the material.
Each kanban identifies the part or subassembly unit and indicates where each one came from and where each is going. Used this way, kanban acts as a system of information that integrates your plant, connects all processes one to another, and connects the entire value stream to customer demand.
Kanban for the Shopfloor provides a working manual for those seeking to implement this method of production control in any operation. It defines the various terms and methods employed in kanbans, and illustrates how when adhered to, kanban is an element of continuous improvement that ultimately leads to the ideal of one-piece flow.
In addition to reducing the waste of overproduction, kanban will help your company increase flexibility to respond to customer demand, coordinate production of small lots and wide product variety, and simplify the procurement process.
About the Shopfloor Series: Put proven improvement tools in the hands of your entire workforce!
Progressive shopfloor improvement techniques are imperative for manufacturers who want to stay competitive and to achieve world class excellence. And it's the comprehensive education of all shopfloor workers that ensures full participation and success when implementing new programs. The Shopfloor Series books make practical information accessible to everyone by presenting major concepts and tools in simple, clear language and at a reading level that has been adjusted for operators by skilled instructional designers. One main idea is presented every two to four pages so that the book can be picked up and put down easily. Each chapter begins with an overview and ends with a summary section. Helpful illustrations are used throughout.
Other topics in the Shopfloor Series: Kanban, 5S, Quick Changeover, Mistake-Proofing, Just-in-Time, TPM, Cellular Manufacturing
Автор: Ali Dogramaci Название: Developments in Econometric Analyses of Productivity ISBN: 9400974086 ISBN-13(EAN): 9789400974081 Издательство: Springer Рейтинг: Цена: 12157.00 р. Наличие на складе: Есть у поставщика Поставка под заказ.
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