Enhancing Satisfaction in Travel: Overcoming Obstacles to Joy, Virginia Murphy-Berman
Автор: Noe Francis, Uysal Muzaffer Название: Tourist Customer Service Satisfaction: An Encounter Approach ISBN: 113888071X ISBN-13(EAN): 9781138880719 Издательство: Taylor&Francis Рейтинг: Цена: 7042.00 р. Наличие на складе: Есть у поставщика Поставка под заказ.
Описание:
Customer satisfaction and loyalty in the tourism sector is highly dependent upon the behaviours of front-line service providers. Service is about people, how they relate to one another, fulfill each other's needs and ultimately care for each other. Yet surprisingly there are few or any books which focus on the detailed specifics of the social exchange and interaction between the service provider and customer.
Tourist Customer Service Satisfaction fully explores this relationship by defining the specific kind of verbal and non-verbal messages needed for successful exchanges, outlining how the service provider ought to behave & cope in a situation as well as detailing positive approaches that enhance a service provider's role performance. The book uses encounter theory to examine the customer - provider relationship as well as drawing on current research and theories from hospitality, tourism, management, psychology bodies of literature. In doing so the book offers important insight into how employee - centric competitive advantage in this sector can be achieved in various markets.
This book is unique in its approach by focusing on the specifics of the social exchange and interaction between the service provider and customer. It therefore offers a novel synthesis of knowledge on service satisfaction in the tourism sector which will serve as valuable pedagogical and research reference for students and academics interested in hospitality and tourism.
Описание: Digitally Transforming the Mortgage Banking Industry provides a clear explanation of the necessary cultural and technological transformations in the mortgage banking industry to create high customer satisfaction, improved employee retention, lower costs and increased profit in varying business models. James Deitch looks at the financial industry and its challenges through many different lenses. He interviews twenty-five high performing "maverick" CEOs who see opportunities invisible to most people. The book discusses: How to evaluate a lender’s current operational model and assess the model’s efficiency. How to undertake a digital transformation of the operational model to increase efficiency and profitability. How to evaluate each step of the lending process and evaluate the financial elements of revenue and profit within each step to maximize profitability. The fintech landscape in lending, and how to evaluate fintech offerings to further digitally transform a lender’s business process. Using interviews, diagrams and tables, the book presents a roadmap for digital transformation through a series of discussions and fascinating examples.
Название: Know Your Customer ISBN: 1557865531 ISBN-13(EAN): 9781557865533 Издательство: Wiley Рейтинг: Цена: 4434.00 р. Наличие на складе: Есть у поставщика Поставка под заказ.
Описание: * Integrates customer value and satisfaction into a comprehensive systematic measurement process called customer value determination. * Discusses predictions of future changes in customer value and satisfaction. * Explores actual company experiences which illustrate measurement techniques.
Автор: Laws, Eric Название: Hospitality, Tourism, and Lifestyle Concepts ISBN: 0789027550 ISBN-13(EAN): 9780789027559 Издательство: Taylor&Francis Рейтинг: Цена: 8573.00 р. Наличие на складе: Нет в наличии.
Автор: Laws, Eric Название: Hospitality, Tourism, and Lifestyle Concepts ISBN: 0789027542 ISBN-13(EAN): 9780789027542 Издательство: Taylor&Francis Рейтинг: Цена: 22202.00 р. Наличие на складе: Нет в наличии.
Автор: Lafreniere, Daniel Название: Delivering fantastic customer experience ISBN: 0367346036 ISBN-13(EAN): 9780367346034 Издательство: Taylor&Francis Рейтинг: Цена: 3367.00 р. Наличие на складе: Есть у поставщика Поставка под заказ.
Описание: This book is for anyone who works serving customers in a B2C company or other businesses in a B2B environment. Everyone has an important role to play in creating a good customer experience, whether it be managers, associates, sales reps, marketing professionals, web strategists, accountants, customer service reps, delivery people or installers.
Описание: Gender Bias and Digital Financial Services in South Asia: Obstacles and Opportunities on the Road to Equal Access examines access to financial services to women in general in South Asia and specifically their access to digital financial services.
Автор: Noe, Francis Название: Tourist Customer Service Satisfaction ISBN: 0415578043 ISBN-13(EAN): 9780415578042 Издательство: Taylor&Francis Рейтинг: Цена: 24499.00 р. Наличие на складе: Есть у поставщика Поставка под заказ.
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