Описание: The ambition of this book is to propose a grid of reading able to illuminate the current HR transformations experienced by the big historical international companies of the sector of the tourism, carried away by what is known as the "3rd tourist revolution ". The latter is characterized by the combination of three main phenomena: internationalization, digitalization and hyper-personalization that refound the employment relationship between employers, unions and employees. Internationalization requires a renewal of business models heckled by the low-cost strategies of new operators provoking social reactions to the extent of perceived psychological disruptions, to question the validity of these same strategies. Digitization has opened the way to the disintermediation at the origin of the evolution of the trades front and back office. Finally, hyper-personalization and adaptation to new client behaviors justify the hegemony of soft skills for a redefined hospitality. In the end, the employee must constantly deal with often paradoxical injunctions (example: standardization of service protocols versus empowerment). A focus will be made on two specific branches: hotels and air transport which will each be part of a part. The topic will be illustrated by case studies and testimonials. The two coordinators of the book will draw on the contributions of researchers who collaborate with them in the framework of an international research program they pilot.
Автор: S. Medlik Название: Business of Hotels ISBN: 0750641150 ISBN-13(EAN): 9780750641159 Издательство: Taylor&Francis Рейтинг: Цена: 3432.00 р. Наличие на складе: Есть у поставщика Поставка под заказ.
Описание: Examines the hotel as a business providing commercial hospitality. This book focuses on markets, money and people, and uses examples from hotel operations throughout the world. It includes a comprehensive profile of the hotel business in the 1990`s and contains data, quotes and extracts from a wide range of industry sources.
Название: Hotels of the Old West ISBN: 0253042704 ISBN-13(EAN): 9780253042705 Издательство: Mare Nostrum (Eurospan) Рейтинг: Цена: 2006.00 р. Наличие на складе: Есть у поставщика Поставка под заказ.
Описание: Need a room for the night in the Old West? No problem. Hotels had sprung up everywhere, from forgotten cow towns to the bustling city of San Francisco. The farther from the railroad, the more horrifying the accommodations—your only option was likely a roach-infested hotel, barely held together by boards covered with cloth and paper. But that wasn't always the case. Nestled in the Rockies in Georgetown, Colorado, for instance, stood the Hotel de Paris, founded by a French deserter and boasting an excellent wine cellar, exquisite cuisine, and outstanding library. Hotels of the Old West reveals the fascinating story of the hotels and hospitality houses—the grand, the deplorable, and the just plain dependable—that flourished and failed in the nineteenth century. Historian Richard A. Van Orman draws on records, autobiographies, letters, and journals to offer a compelling look at the early hotels, their food and living conditions, the people who ran and worked in them, and those who just stayed for a night.
Автор: Harper David Название: Hotels and Resorts ISBN: 1138853747 ISBN-13(EAN): 9781138853744 Издательство: Taylor&Francis Рейтинг: Цена: 10411.00 р. Наличие на складе: Есть у поставщика Поставка под заказ.
Описание: This book presents a comprehensive analysis of how hotels, golf courses, spas serviced apartments, gyms and health clubs and resorts are developed, operate and are valued. Drawing on over 18 years` experience in the leisure property industry, David Harper provides invaluable advice on to how to buy, develop and sell such properties.
Автор: Nebel Название: Managing Hotels Effectively: Lessons from Outstand ISBN: 0471289094 ISBN-13(EAN): 9780471289098 Издательство: Wiley Рейтинг: Цена: 22485.00 р. Наличие на складе: Поставка под заказ.
Описание: Covering the fundamentals of hotel management, this work provides hospitality professionals with the theories, background, and practical skills they need to be successful general managers. It is based on interviews with 53 general managers from hotels of varying size and management approach.
Описание: Targeted analytics to address the unique opportunities in hospitality and gaming The Analytic Hospitality Executive helps decision makers understand big data and how it can drive value in the industry.
Название: Slavery and Liberation in Hotels, Restaurants and Bars ISBN: 0367424665 ISBN-13(EAN): 9780367424664 Издательство: Taylor&Francis Рейтинг: Цена: 24499.00 р. Наличие на складе: Есть у поставщика Поставка под заказ.
Описание: This is the first book to explore workforce slavery and liberation together within commercial hotel, restaurant and bar activities, the hospitality industry being particularly vulnerable to potential illegal action and reputational damage via involuntary involvement in human trafficking and sexual exploitation.
Автор: Ram Gupta Название: Managing Hotels: Nuts & Bolts of Hotel Management ISBN: 1647339138 ISBN-13(EAN): 9781647339135 Издательство: Неизвестно Рейтинг: Цена: 6826.00 р. Наличие на складе: Есть у поставщика Поставка под заказ.
Описание:
The Hospitality industry is perhaps one of the oldest in the world. What started by providing accommodation to travelling merchants has gradually blossomed into a global, multibillion-dollar industry. Now, more than ever, the hospitality industry has refined its offering, products, and styles to match the ever-increasing demands of millennial travelers. Today, we have specialized hotels catering to different segments of users, where experiences are tailored to the minutest detail.
In this book, I have briefly touched upon the various facets of the inner working of this wondrous and complex industry. From the way technology is changing the face of how a hotel is run to luxury establishments rising up to their responsibilities and embracing sustainable initiatives, I have covered all this and more in a series of short articles.
Summarizing my 45 years of experience into a book was not easy, but I have, nonetheless, made an honest attempt to keep all articles informative and engaging. My vision for this book was to create a valuable resource for those who are trying to make a mark in the hospitality industry or even those of you who crave a peek into what goes on behind the scenes of one of the smoothest running shows in the world
Автор: Harper Название: Hotels and Resorts ISBN: 1138690155 ISBN-13(EAN): 9781138690158 Издательство: Taylor&Francis Рейтинг: Цена: 27562.00 р. Наличие на складе: Есть у поставщика Поставка под заказ.
Описание: This book presents a comprehensive analysis of how hotels, golf courses, spas serviced apartments, gyms and health clubs and resorts are developed, operate and are valued. Drawing on over 18 years` experience in the leisure property industry, David Harper provides invaluable advice on to how to buy, develop and sell such properties.
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