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Marketing and Customer Loyalty: The Extra Step Approach, Cavallone Mauro


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Автор: Cavallone Mauro
Название:  Marketing and Customer Loyalty: The Extra Step Approach
ISBN: 9783319847924
Издательство: Springer
Классификация:

ISBN-10: 3319847929
Обложка/Формат: Paperback
Страницы: 126
Вес: 0.20 кг.
Дата издания: 28.07.2018
Серия: International series in advanced management studies
Язык: English
Издание: Softcover reprint of
Иллюстрации: Bibliography; 22 illustrations, black and white
Размер: 23.39 x 15.60 x 0.76 cm
Читательская аудитория: General (us: trade)
Подзаголовок: The extra step approach
Ссылка на Издательство: Link
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Поставляется из: Германии
Описание: This book analyzes the evolution of marketing and the ways in which marketing actions can be rendered more effective, before setting out a new approach to marketing, termed The Extra Step (TES) in recognition of the importance that it attributes to the final extra step in enhancing the effectiveness of marketing efforts.


Marketing in a Digital & Data world: Getting to Know Your Customer - a Book for the Start-Up Entrepreneur and Millenial

Автор: Walter Vieira, Brian Almeida
Название: Marketing in a Digital & Data world: Getting to Know Your Customer - a Book for the Start-Up Entrepreneur and Millenial
ISBN: 1646506960 ISBN-13(EAN): 9781646506965
Издательство: Неизвестно
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Цена: 5378.00 р.
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Описание:

In this book, Vieira and Almeida have leveraged their extensive knowledge bases and their experiences to comprehensively address the challenges faced by entrepreneurs and executives when they introduce an idea to market in today's digital world. While focused on the world of start-ups, this book provides executives in all contexts an in-depth look into the complexities underlying the rapidly changing world of marketing and business in which we live. Vieira and Almeida bring all this to life in a compelling manner by using real-world examples to illustrate the issues and to highlight the solutions.

Prof Das Narayandas,

Edsel Bryant Ford Professor of Business Administration

Senior Associate Dean, External Relations

Senior Associate Dean, Harvard Business Publishing

HARVARD - BUSINESS - SCHOOL

This book is for anyone who wants to understand the increased complexities of marketing. It is specifically useful for the start-up entrepreneur and for millennials who would like their ideas to translate into successful organisations. The book creates awareness of the issues involved in the domain of marketing in our times. It tries to enable its readers to address these aspects as they develop their own solutions. Readers should be able to apply the ideas introduced in this book to their specific situations and to navigate their own roads to success with the help of this book.

Emotional, Sensory, and Social Dimensions of Consumer Buying Behavior

Автор: Ana Maria Soares, Maher Georges Elmashhara
Название: Emotional, Sensory, and Social Dimensions of Consumer Buying Behavior
ISBN: 1799822206 ISBN-13(EAN): 9781799822202
Издательство: Mare Nostrum (Eurospan)
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Цена: 28967.00 р.
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Описание: Unprecedented changes in consumer shopping habits pose major challenges for retailers who need to consider the multidimensional nature of shopping in order to design and provide engaging consumer experiences. The intersection between in-store and online shopping is also fundamental to meet the fast-changing consumer behavior. Comprehending how environmental and sensory dimensions, leisure, entertainment, and social interactions influence shopper emotions may enhance the shopping experience.

Emotional, Sensory, and Social Dimensions of Consumer Buying Behavior is an essential reference source that discusses methods for enhancing the shopping experience in an era of competition among shopping offline- and online-destinations, as well as predicting emerging changes in consumer behavior and shopping destinations and new technologies in retailing. Featuring research on topics such as consumer dynamics, experimental marketing, and retail technology, this book is ideally designed for retail managers, designers, advertisers, marketers, customer service representatives, merchandisers, industry professionals, academicians, researchers, students, and practitioners.

Emotional, Sensory, and Social Dimensions of Consumer Buying Behavior

Автор: Ana Maria Soares, Maher Georges Elmashhara
Название: Emotional, Sensory, and Social Dimensions of Consumer Buying Behavior
ISBN: 1799822214 ISBN-13(EAN): 9781799822219
Издательство: Mare Nostrum (Eurospan)
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Цена: 22176.00 р.
Наличие на складе: Есть у поставщика Поставка под заказ.

Описание: Unprecedented changes in consumer shopping habits pose major challenges for retailers who need to consider the multidimensional nature of shopping in order to design and provide engaging consumer experiences. The intersection between in-store and online shopping is also fundamental to meet the fast-changing consumer behavior. Comprehending how environmental and sensory dimensions, leisure, entertainment, and social interactions influence shopper emotions may enhance the shopping experience.

Emotional, Sensory, and Social Dimensions of Consumer Buying Behavior is an essential reference source that discusses methods for enhancing the shopping experience in an era of competition among shopping offline- and online-destinations, as well as predicting emerging changes in consumer behavior and shopping destinations and new technologies in retailing. Featuring research on topics such as consumer dynamics, experimental marketing, and retail technology, this book is ideally designed for retail managers, designers, advertisers, marketers, customer service representatives, merchandisers, industry professionals, academicians, researchers, students, and practitioners.

Disruptive Selling: A New Strategic Approach to Sales, Marketing and Customer Service

Автор: Maes Patrick
Название: Disruptive Selling: A New Strategic Approach to Sales, Marketing and Customer Service
ISBN: 0749482346 ISBN-13(EAN): 9780749482343
Издательство: Неизвестно
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Цена: 6334.00 р.
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Описание: Transform your company by adopting disruptive selling strategies and empowering customers, through unique digital innovation relevant to both B2B and B2C companies.

Marketing, Sales and Customer Management (MSC): An Integrated Overall B2B Management Approach

Автор: Richard Hofmaier
Название: Marketing, Sales and Customer Management (MSC): An Integrated Overall B2B Management Approach
ISBN: 3110410257 ISBN-13(EAN): 9783110410259
Издательство: Walter de Gruyter
Цена: 7429.00 р.
Наличие на складе: Есть у поставщика Поставка под заказ.

Описание: This Book is primarily written for experts and managers in marketing, sales, customer and service management at BtB companies. In addition, the book is also for executives of project and quality management, research and development (R&D), procurement, logistics, and production departments, who deal with marketing-related topics and are working in related fields. The integrated marketing, sales and customer management (MSC) approach aims to lay out and explain in detail the concepts, tools and implementations of a holistic and sustainable customer-focused approach in order to successfully implement important marketing, sales and customer management measures. The concise presentation of various methods, their applications and evaluations allow managers to better choose specific tools and the necessary means of efficient implementation. In addition, this book presents students enrolled in business management and business administration programs and who are focusing on marketing, sales and customer management with a conceptualized and application-oriented guide for the implementation of holistically integrated strategies, programs and measures.

Marketing and Customer Loyalty

Автор: Mauro Cavallone
Название: Marketing and Customer Loyalty
ISBN: 3319519905 ISBN-13(EAN): 9783319519906
Издательство: Springer
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Цена: 13974.00 р.
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Описание: 1 A brief history of Marketing - 65-years of journey from 1948 to 2013.- 2 Strategic action: four elements for increasing the effectiveness of marketing actions.- 3 TES marketing.- 4 The TES marketing mix.

Customer Loyalty Programmes and Clubs

Автор: Butscher
Название: Customer Loyalty Programmes and Clubs
ISBN: 1138248614 ISBN-13(EAN): 9781138248618
Издательство: Taylor&Francis
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Цена: 8573.00 р.
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Описание: For any company, large or small, the most effective protection against competition is long-term customer loyalty. Stephan Butscher`s step-by-step guide explains how the key to customer loyalty lies in identifying and offering your customers the right combination of financial and non-financial benefits.

Managing Customer Relationships And Building Loyalty

Автор: Wirtz Jochen
Название: Managing Customer Relationships And Building Loyalty
ISBN: 1944659366 ISBN-13(EAN): 9781944659363
Издательство: World Scientific Publishing
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Цена: 1418.00 р.
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Описание:

Targeting, acquiring, and retaining the "right" customers is at the core of many successful service firms. The objective is to build the relationships and develop loyal customers who will contribute to a growing volume of business with the firm in the future. Managing Customer Relationships and Building Loyalty describes how to acquire and develop desirable, loyal customers within the chosen segments, and the painstaking process to build and maintain their loyalty through well-conceived relationship marketing strategies. This book is the tenth volume in the Winning in Service Markets Series by services marketing expert Jochen Wirtz. Scientifically grounded, accessible and practical, the Winning in Service Markets Series bridges the gap between cutting-edge academic research and industry practitioners, and features best practices and latest trends on services marketing and management from around the world.

Sales Force Management

Автор: Johnston Mark W
Название: Sales Force Management
ISBN: 1138951722 ISBN-13(EAN): 9781138951723
Издательство: Taylor&Francis
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Цена: 11023.00 р.
Наличие на складе: Поставка под заказ.

Описание: In this latest edition of Sales Force Management, Mark Johnston and Greg Marshall continue to build on the tradition of excellence established by Churchill, Ford, and Walker, increasing the book’s reputation globally as the leading textbook in the field. The authors have strengthened the focus on managing the modern tools of selling, such as customer relationship management (CRM), social media and technology-enabled selling, and sales analytics. It’s a contemporary classic, fully updated for modern sales management practice. Pedagogical features include:? Engaging breakout questions designed to spark lively discussion Leadership challenge assignments and mini-cases to help students understand and apply the principles they have learned in the classroom Leadership, Innovation, and Technology boxes that simulate real-world challenges faced by salespeople and their managers New Ethical Moment boxes in each chapter put students on the firing line of making ethical choices in sales Role Plays that enable students to learn by doing A selection of comprehensive sales management cases on the companion website A companion website features an instructor’s manual, PowerPoints, and other tools to provide additional support for students and instructors.

Branding and Marketing: Practical Step-by-Step Strategies on How to Build your Brand and Establish Brand Loyalty using Social Media Marketing

Автор: Turner Gavin
Название: Branding and Marketing: Practical Step-by-Step Strategies on How to Build your Brand and Establish Brand Loyalty using Social Media Marketing
ISBN: 1999172817 ISBN-13(EAN): 9781999172817
Издательство: Неизвестно
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Цена: 3861.00 р.
Наличие на складе: Есть у поставщика Поставка под заказ.

Описание:

If you want to discover how to build your brand like Apple and establish brand loyalty on social media for more sales, then keep reading...

Did you know:

  • The brand worth the most in the entire world is Alphabet--better known as Google, and it s worth $286 billion.
  • It takes 5 to 7 impressions to produce a fragment of brand awareness.
  • It takes just 10 seconds for people to form an impression of your brand.

When people see the most popular brands, they form a mental shortcut associating their brands to the qualities the company's products and services are known for. For example, when buyers see the Apple logo printed on a smartphone, they're likely thinking "functional to use" and "reliable" which leads them to buy the product.

Unfortunately, to think that just creating a cool looking logo for their website would immediately translate to sales is not the case; it takes a strategical approach to build a brand that buyers would love and continue coming back to.

Aside from strategic planning, building a brand also means promoting it to where your target audience is.

Gary Vee always says "If you're not putting relevant content in relevant places, you don't exist."

Did you know that:

  • The average person spends 142 minutes of their day using social media.
  • In 2019, there were 3.8 billion social media users.
  • On average, people have 7.6 social media accounts.

It is no surprise, social media is the most lucrative and beneficial marketplace to target and create your audience. This is why social media is the key to exposure for big brands as well as small brands.

In this complete step-by-step guide, Branding and Marketing: Practical Step-by-Step Strategies on How to Build your Brand and Establish Brand Loyalty using Social Media Marketing to Gain More Customers and Boost your Business, you will discover:

  • The single most critical element in your branding that leaves a lasting impression for buyers
  • How to build the "golden gate bridge" of alignment between your business and your branding objectives so it leads to more sales
  • The difference between 'marketing' and 'branding' and which of these two methods is more efficient and valuable for your business
  • The 4 most important social media networks to use to promote your brand
  • The common mistake that almost all businesses make when posting content on social media
  • How to portray your vision through a brand image that people will love, share and stick to

...and much, much more

Added BONUS:
- Includes a Bonus Chapter on the crucial time when rebranding is necessary to maintain business success

Scroll up and click the "Buy Now with 1-Click" button to instantly increase your sales by building your brand for your customer.

Branding in a Digital World: How to Take an Integrated Marketing Approach to Building a Business

Автор: Topper Mpa Hilary Jm
Название: Branding in a Digital World: How to Take an Integrated Marketing Approach to Building a Business
ISBN: 1532087489 ISBN-13(EAN): 9781532087486
Издательство: Неизвестно
Рейтинг:
Цена: 4413.00 р.
Наличие на складе: Есть у поставщика Поставка под заказ.

Описание: How can you stand out? How do you take your passion and turn it into profit? In Branding in a Digital World, author Hilary JM Topper discusses how branding your business - from your overall image to messaging - is paramount to its success. In this hands-on workbook, she will help you build a brand, market it effectively across digital media, and ultimately, get a strong return on investment. Topper, an expert in branding and digital communications, walks you step-by-step through the process and helps you get the results you desire. She teaches you how to: -build an integrated marketing plan. -use social media marketing. -recruit ambassadors for your brand. -integrate IoT and wearable tech. -create compelling blog and social content. -increase your SEO. -use public relations, direct mail, and email marketing to tie together the entire process. With special sections on fake news, nonprofit management, and more, Branding in a Digital World offers a complete guide to help you learn to better market your product or service so you can gain a competitive edge.

Customer Insight Strategies: How to Understand Your Audience and Create Remarkable Marketing

Автор: Bailey Christine
Название: Customer Insight Strategies: How to Understand Your Audience and Create Remarkable Marketing
ISBN: 1789662524 ISBN-13(EAN): 9781789662528
Издательство: Неизвестно
Цена: 22082.00 р.
Наличие на складе: Есть у поставщика Поставка под заказ.

Описание: Harness the extraordinary power of customer insights with this collection of adaptable, scalable strategies, which will allow any marketer to outshine the competition with effective, memorable marketing.


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