Outsourcing and Offshoring Business Services, Willcocks Leslie P., Lacity Mary C., Sauer Chris
Автор: Lacity Название: Offshore Outsourcing of IT Work ISBN: 0230521851 ISBN-13(EAN): 9780230521858 Издательство: Springer Рейтинг: Цена: 8384.00 р. Наличие на складе: Есть у поставщика Поставка под заказ.
Описание: This book considers offshore client/supplier relationships` biggest challenges, including the protection of intellectual property, and managing knowledge transfer and offshore outsourcing at project level. Based on over 150 interviews and case studies, this is an invaluable read for managers and researchers looking to learn from real experiences.
Автор: Rivard Название: Information Technology Outsourcing ISBN: 1138692786 ISBN-13(EAN): 9781138692787 Издательство: Taylor&Francis Рейтинг: Цена: 8573.00 р. Наличие на складе: Есть у поставщика Поставка под заказ.
Описание: Part of the "Advances in Management Information Systems" series, this title provides research on both the variety of decisions regarding the outsourcing of IS services and the management of the relationship with service suppliers.
Автор: Lacity Название: Information Systems and Outsourcing ISBN: 0230205372 ISBN-13(EAN): 9780230205376 Издательство: Springer Рейтинг: Цена: 16769.00 р. Наличие на складе: Есть у поставщика Поставка под заказ.
Описание: A new look at nearly 20 years of theoretical and practical research on IT outsourcing. The book explores how good IT outsourcing theories shape practice and how effective IT outsourcing practices inform theory. It highlights the importance of examining theories borrowed from economics, strategy, and sociology to study IT outsourcing.
Автор: Stefanie Leimeister Название: IT Outsourcing Governance ISBN: 3834922757 ISBN-13(EAN): 9783834922755 Издательство: Springer Рейтинг: Цена: 11179.00 р. Наличие на складе: Есть у поставщика Поставка под заказ.
Описание: Information systems (IS) outsourcing is a key driver as well as an outcome of the professio- lization, industrialization, and service orientation in the IT services industry. It has become an established business practice and a popular research issue. Along with this popularity, o- sourcing has changed tremendously over the past decades and so have its scope, complexity, and the variety of outsourcing options. Surprisingly, still many outsourcing arrangements are not successful. Divergent expectations of both parties towards the venture along with an - sufficient governance can cause the outsourcing relationship to turn sour. Current research shows that a one-size-fits-all governance approach for outsourcing projects is not appropriate and a differentiation of outsourcing clients is necessary. Encouraged by the current challenges of the outsourcing market, this work presents a dif- rentiated approach to investigate various types of IS outsourcing relationships and their c- racteristics depending on the underlying expectations of the outsourcing clients. Grounded on the current body of knowledge of the outsourcing research literature and a variety of current theories in the fields of information systems, business administration, and social theories, it develops a framework for classifying outsourcing projects and clients. This framework builds the foundation to empirically examine different outsourcing projects, their constitutive e- ments, and management approaches among German IT executives and CIOs. Based on these insights, the work proposes appropriate governance mechanisms for the management of each outsourcing client type.
Автор: Leslie P. Willcocks; Mary C. Lacity; Chris Sauer Название: Outsourcing and Offshoring Business Services ISBN: 3319526502 ISBN-13(EAN): 9783319526508 Издательство: Springer Рейтинг: Цена: 22359.00 р. Наличие на складе: Есть у поставщика Поставка под заказ.
Описание: Bringing together theoretical and empirical studies from the Journal of Information Technology, this book provides a definitive guide to research discovered on the growing global sourcing phenomenon.
Автор: Best, Geoffrey A. Название: 42 rules for outsourcing your call center (2nd edition) ISBN: 1607731096 ISBN-13(EAN): 9781607731092 Издательство: Неизвестно Рейтинг: Цена: 2752.00 р. Наличие на складе: Есть у поставщика Поставка под заказ.
Автор: Plugge Название: Managing Change in IT Outsourcing ISBN: 1137030445 ISBN-13(EAN): 9781137030443 Издательство: Springer Рейтинг: Цена: 16769.00 р. Наличие на складе: Есть у поставщика Поставка под заказ.
Описание: Through case studies this volume provides evidence that a link between sourcing capabilities and organizational structure contributes to a positive sourcing performance. Reveals that providers who are able to adapt to changing client circumstances, whilst establishing a fit, succeed in achieving a sustainable performance.
Автор: Hirschheim Rudy, Heinzl Armin, Dibbern Jens Название: Information Systems Outsourcing: The Era of Digital Transformation ISBN: 3030458180 ISBN-13(EAN): 9783030458188 Издательство: Springer Рейтинг: Цена: 19564.00 р. Наличие на складе: Есть у поставщика Поставка под заказ.
Описание: This book highlights research that contributes to a better understanding of emerging challenges in information systems (IS) outsourcing. and how to cope with the increasing demands of internationalization and new sourcing models, such as crowdsourcing, cloud sourcing and robotic process automation.
Автор: Mark Kobayashi-Hillary Название: Outsourcing to India ISBN: 3642062997 ISBN-13(EAN): 9783642062995 Издательство: Springer Рейтинг: Цена: 12577.00 р. Наличие на складе: Есть у поставщика Поставка под заказ.
Описание:
A day does not pass without a newspaper report about yet another company that has started outsourcing technology or other business processes to India. The Senate recently voted 70 to 26 in favor of preventing federal contracts going offshore, yet US managers continue to beat a path to India because it is the global leader for offshore IT-enabled services. Many CEOs seek to reduce their costs or improve service quality, but not many understand India on their first visit and some are confused by the culture.
In this book author Mark Kobayashi-Hillary introduces India and the major players in the Indian service industry. He offers a balanced view on the trend to outsource to India, describing the reasons why a business should utilize India as an offshore outsourcing destination and the steps needed to find and work with a local partner. Not only does the book make a compelling economic case for outsourcing to this region, it also discusses how to manage the entire transition process, including the potential impact on local resources.
Mark Kobayashi-Hillary is a British writer and independent outsourcing consultant based in London. He has worked at a senior level for several leading banking and technology groups and has been involved in managing outsourced relationships in the UK, Singapore and India. He is a regular commentator on India and outsourcing in the European press.
Outsourcing To India is written from personal experience and several years of research. This practical guide will help managers navigate through the offshore outsourcing maze, allowing them to avoid many of the major pitfalls others have faced when setting up shop in India.
Автор: Kotlarsky Название: Shared Services and Outsourcing: A Contemporary Outlook ISBN: 3319470086 ISBN-13(EAN): 9783319470085 Издательство: Springer Рейтинг: Цена: 6988.00 р. Наличие на складе: Есть у поставщика Поставка под заказ.
Описание: This book constitutes the revised selected papers from the 10th Global Sourcing Workshop held in Val d’Is?re, France, in February 2016. The 11 papers presented in this volume were carefully reviewed and selected from 47 submissions. The book offers a review of the key topics in outsourcing and offshoring of information technology and business services offering practical frameworks that serve as a tool kit to students and managers. The range of topics covered is wide and diverse, but predominately focused on how to achieve success in shared services and outsourcing. More specifically, the book examines outsourcing decisions and management practices, giving specific attention to shared services that have become one of the dominant sourcing models. The topics discussed combine theoretical and practical insights regarding challenges that industry leaders, policy makers, and professionals face or should be concerned with. Case studies from various organizations, industries and countries such as UK, Italy, The Netherlands, Canada, Australia and Denmark complete the book.
Автор: Hodosi, Georg. Название: Risks, relationships and success factors in it outsourcing : ISBN: 3030059243 ISBN-13(EAN): 9783030059248 Издательство: Springer Рейтинг: Цена: 6986.00 р. Наличие на складе: Есть у поставщика Поставка под заказ.
Описание: The book will help researchers in ITO as well as practitioners like ITO decision makers in large companies to understand how to mitigate the ITO risks, improve their ITO relationships and identify the ITO success factors.
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