Practical guide to achieving customer satisfaction in events and hotels, Berners, Philip (edge Hotel School, University Of Essex, Uk) Martin, Adrian

Автор: McGuire Kelly
Название: The Analytic Hospitality Executive: Implementing Data Analytics in Hotels and Casinos
ISBN: 1119129982 ISBN-13(EAN): 9781119129981
Издательство: Wiley
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Цена: 5542.00 р.
Наличие на складе: Есть у поставщика Поставка под заказ.

Описание: Targeted analytics to address the unique opportunities in hospitality and gaming The Analytic Hospitality Executive helps decision makers understand big data and how it can drive value in the industry.

Автор: Harper
Название: Hotels and Resorts
ISBN: 1138690155 ISBN-13(EAN): 9781138690158
Издательство: Taylor&Francis
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Цена: 27562.00 р.
Наличие на складе: Есть у поставщика Поставка под заказ.

Описание: This book presents a comprehensive analysis of how hotels, golf courses, spas serviced apartments, gyms and health clubs and resorts are developed, operate and are valued. Drawing on over 18 years` experience in the leisure property industry, David Harper provides invaluable advice on to how to buy, develop and sell such properties.

Автор: Scott Stanley
Название: Financial Management in Hotels: A Practice Guide for Undergraduates, Owners and Employees
ISBN: 1774076179 ISBN-13(EAN): 9781774076170
Издательство: Mare Nostrum (Eurospan)
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Цена: 22037.00 р.
Наличие на складе: Нет в наличии.

Описание: Introduces undergraduates to the principles of financial management. In doing so, the book contextualizes these principles within the hotel industry. The book is intended as a practice guide for students. It can also act as a reference point for those already working in the industry.

Название: Slavery and Liberation in Hotels, Restaurants and Bars
ISBN: 0367424665 ISBN-13(EAN): 9780367424664
Издательство: Taylor&Francis
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Цена: 24499.00 р.
Наличие на складе: Есть у поставщика Поставка под заказ.

Описание: This is the first book to explore workforce slavery and liberation together within commercial hotel, restaurant and bar activities, the hospitality industry being particularly vulnerable to potential illegal action and reputational damage via involuntary involvement in human trafficking and sexual exploitation.

Автор: Harper David
Название: Hotels and Resorts
ISBN: 1138853747 ISBN-13(EAN): 9781138853744
Издательство: Taylor&Francis
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Цена: 10411.00 р.
Наличие на складе: Есть у поставщика Поставка под заказ.

Описание: This book presents a comprehensive analysis of how hotels, golf courses, spas serviced apartments, gyms and health clubs and resorts are developed, operate and are valued. Drawing on over 18 years` experience in the leisure property industry, David Harper provides invaluable advice on to how to buy, develop and sell such properties.

Автор: Kruger, Franziska
Название: Influence of culture and personality on customer satisfaction
ISBN: 365812556X ISBN-13(EAN): 9783658125561
Издательство: Springer
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Цена: 9141.00 р.
Наличие на складе: Есть у поставщика Поставка под заказ.

Описание: Franziska Kruger presents two quantitative cross-cultural studies that examine the generalizability of the Zone of Tolerance and the Confirmation/Disconfirmation-Paradigm across countries.

Автор: Evangelos Grigoroudis; Yannis Siskos
Название: Customer Satisfaction Evaluation
ISBN: 1461425026 ISBN-13(EAN): 9781461425021
Издательство: Springer
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Цена: 29209.00 р.
Наличие на складе: Есть у поставщика Поставка под заказ.

Описание: This important new work provides a comprehensive discussion of the customer satisfaction evaluation problem. It presents an overview of the existing methodologies as well as the development and implementation of an original multicriteria method dubbed MUSA.