Автор: Stauss, Bernd Seidel, Wolfgang Название: Effective complaint management ISBN: 3319987046 ISBN-13(EAN): 9783319987040 Издательство: Springer Рейтинг: Цена: 12577.00 р. Наличие на складе: Есть у поставщика Поставка под заказ.
Описание: Further, it discusses the relevant `backstage` tasks involved in using complaint information to achieve quality improvements and cost reductions through complaint analysis, controlling and reporting.
Описание: Due to the growth of internet and mobile applications, relationship marketing continues to evolve as technology offers more collaborative and social communication opportunities. <br><br><em>Managing Customer Trust, Satisfaction, and Loyalty through Information Communication</em> highlights technology’s involvement with business processes in different sectors and industries while identifying marketing activities that are affected by its usage. This reference is a vital source for organisational managers, executives, and professionals, as well as academics and students interested in this constantly changing field.
Автор: Noe, Francis Название: Tourist Customer Service Satisfaction ISBN: 0415578043 ISBN-13(EAN): 9780415578042 Издательство: Taylor&Francis Рейтинг: Цена: 24499.00 р. Наличие на складе: Есть у поставщика Поставка под заказ.
Автор: Berners, Philip (edge Hotel School, University Of Essex, Uk) Martin, Adrian Название: Practical guide to achieving customer satisfaction in events and hotels ISBN: 0367723859 ISBN-13(EAN): 9780367723859 Издательство: Taylor&Francis Рейтинг: Цена: 5358.00 р. Наличие на складе: Есть у поставщика Поставка под заказ.
Описание: The Practical Guide to Achieving Customer Satisfaction in Events and Hotels is the 4th title in the Routledge series The Practical Guide to Events and Hotel Management and presents expert-led insight of customer service best practice within events and hotels.
Название: Know Your Customer ISBN: 1557865531 ISBN-13(EAN): 9781557865533 Издательство: Wiley Рейтинг: Цена: 4434.00 р. Наличие на складе: Есть у поставщика Поставка под заказ.
Описание: * Integrates customer value and satisfaction into a comprehensive systematic measurement process called customer value determination. * Discusses predictions of future changes in customer value and satisfaction. * Explores actual company experiences which illustrate measurement techniques.
Автор: Waite, Andrew Название: A Practical Guide to Call Center Technology ISBN: 1578200946 ISBN-13(EAN): 9781578200948 Издательство: Taylor&Francis Рейтинг: Цена: 7195.00 р. Наличие на складе: Есть у поставщика Поставка под заказ.
Автор: Bodin, Madeline Название: Maximizing Call Center Performance ISBN: 1578200261 ISBN-13(EAN): 9781578200269 Издательство: Taylor&Francis Рейтинг: Цена: 4286.00 р. Наличие на складе: Есть у поставщика Поставка под заказ.
Автор: Berners, Philip (edge Hotel School, University Of Essex, Uk) Martin, Adrian Название: Practical guide to achieving customer satisfaction in events and hotels ISBN: 0367723875 ISBN-13(EAN): 9780367723873 Издательство: Taylor&Francis Рейтинг: Цена: 19906.00 р. Наличие на складе: Есть у поставщика Поставка под заказ.
Описание: The Practical Guide to Achieving Customer Satisfaction in Events and Hotels is the 4th title in the Routledge series The Practical Guide to Events and Hotel Management and presents expert-led insight of customer service best practice within events and hotels.
Автор: Jacka, J.mike Keller, Paulette J. Название: Business process mapping workbook ISBN: 0470446285 ISBN-13(EAN): 9780470446287 Издательство: Wiley Рейтинг: Цена: 6178.00 р. Наличие на складе: Есть у поставщика Поставка под заказ.
Описание: A holistic approach to harnessing a company`s processes to achieve true customer satisfaction Every move that a corporation makes is a mixture of input, action, and output-in short, a process. To keep customers, employees, and shareholders happy, corporate management must juggle conflicting priorities.
Описание: This book analyzes the impact of the digital economy on customer satisfaction, shopping experience, resistance to change, script theory, and loyalty.
Автор: Lafreniere, Daniel Название: Delivering fantastic customer experience ISBN: 0367346036 ISBN-13(EAN): 9780367346034 Издательство: Taylor&Francis Рейтинг: Цена: 3367.00 р. Наличие на складе: Есть у поставщика Поставка под заказ.
Описание: This book is for anyone who works serving customers in a B2C company or other businesses in a B2B environment. Everyone has an important role to play in creating a good customer experience, whether it be managers, associates, sales reps, marketing professionals, web strategists, accountants, customer service reps, delivery people or installers.
