Автор: Lilley Roy Название: Dealing with Difficult People ISBN: 0749466944 ISBN-13(EAN): 9780749466947 Издательство: Kogan Page Цена: 1582.00 р. Наличие на складе: Нет в наличии. Описание: Moaners, fault finders, manipulators - these are just a few examples of the difficult people we put up with at work. However by understanding their motives and individual behaviours you can learn to manage aggression, avoid awkward situations and keep your cool. This second edition of the best-selling Dealing with Difficult People includes a brand new chapter on dealing with difficult people in the digital sphere. It provides the tools and techniques you need to get the best out of the worst, including how to deal with difficult customers, advice on beating bullies at their own game and how to deal with a boss who drives you barmy.
Автор: Lilley, Roy Название: Dealing with difficult people ISBN: 1398606154 ISBN-13(EAN): 9781398606159 Издательство: Неизвестно Цена: 2482.00 р. Наличие на складе: Есть у поставщикаПоставка под заказ. Описание: Gain essential skills for career development with this pocket guide to handling the hardest kinds of people, including tricky customers, challenging co-workers and bad bosses.
Автор: Lilley Clare, Phaidon Название: Vitamin C: Clay and Ceramic in Contemporary Art ISBN: 0714874604 ISBN-13(EAN): 9780714874609 Издательство: Phaidon Press Ltd. Рейтинг: Цена: 6328.00 р. Наличие на складе: Поставка под заказ.
Описание: Hardback edition with an additional essay by President of the Detection Club, Martin Edwards. Adrian Gray was born in May 1862 and met his death through violence, at the hands of one of his own children, at Christmas, 1931. This fascinating and unusual novel tells the story of what happened that dark Christmas night; and what the murderer did next.
Автор: Nadel, Dan Crow, Thomas Lilley, Clare Название: Kaws ISBN: 1838665412 ISBN-13(EAN): 9781838665418 Издательство: Phaidon Press Ltd. Рейтинг: Цена: 6328.00 р. Наличие на складе: Есть (1 шт.)
Автор: Marinof, Alexander Coumbe-lilley, John Название: Science of sport: swimming ISBN: 1785002163 ISBN-13(EAN): 9781785002168 Издательство: Неизвестно Рейтинг: Цена: 3259.00 р. Наличие на складе: Есть у поставщика Поставка под заказ.
Автор: Schwabsky Barry, Derieux Florence, Lilley Clare Название: Bernar Venet ISBN: 0714877611 ISBN-13(EAN): 9780714877617 Издательство: Phaidon Press Ltd. Рейтинг: Цена: 5544.00 р. Наличие на складе: Есть у поставщика Поставка под заказ.
Описание: The first true monograph on the work of celebrated French conceptual artist and sculptor Bernar Venet
Автор: Lilley Kate Название: Recycled Crafting for Kids ISBN: 1849755299 ISBN-13(EAN): 9781849755290 Издательство: Неизвестно Рейтинг: Цена: 1620.00 р. Наличие на складе: Есть (1 шт.) Описание: Quirky, colourful and fun projects for pre-school kids and their parents to make together.
Автор: Lilley Roy Название: Dealing with Difficult People ISBN: 0749466944 ISBN-13(EAN): 9780749466947 Издательство: Kogan Page Рейтинг: Цена: 1582.00 р. Наличие на складе: Нет в наличии.
Описание: Moaners, fault finders, manipulators - these are just a few examples of the difficult people we put up with at work. However by understanding their motives and individual behaviours you can learn to manage aggression, avoid awkward situations and keep your cool. This second edition of the best-selling Dealing with Difficult People includes a brand new chapter on dealing with difficult people in the digital sphere. It provides the tools and techniques you need to get the best out of the worst, including how to deal with difficult customers, advice on beating bullies at their own game and how to deal with a boss who drives you barmy.
Описание: Dealing with difficult people can make life impossible. The workplace is inhabited by a wide variety of people and it can sometimes be difficult to get on with them as well as get on with your work. However by understanding difficult people and the things they do, the problematic situations and awkward issues can be resolved.
"Dealing with Difficult People" looks at individual behaviour, what drives it and how to cope with it. Roy Lilley covers every angle including: recognizing the seven types of difficult person, what conflict is and how to handle it, handling aggressive people, motivating lazy colleagues, dealing with difficult customers and handling complaints. A practical, accessible book, it is essential reading for managers looking to improve performance, sales people looking to win more business and for anyone who has to deal with difficult colleagues or the public.
Автор: Lilley, Roy Название: Dealing with difficult people ISBN: 1398606154 ISBN-13(EAN): 9781398606159 Издательство: Неизвестно Рейтинг: Цена: 2482.00 р. Наличие на складе: Есть у поставщика Поставка под заказ.
Описание: Gain essential skills for career development with this pocket guide to handling the hardest kinds of people, including tricky customers, challenging co-workers and bad bosses.
Автор: Wenyon, John (author) Lilley, Simon (author) Название: Southern way special issue no. 14 ISBN: 1909328685 ISBN-13(EAN): 9781909328686 Издательство: Неизвестно Рейтинг: Цена: 2685.00 р. Наличие на складе: Есть у поставщика Поставка под заказ.
Описание: Gain essential skills for career development with this pocket guide to handling the hardest kinds of people, including tricky customers, challenging co-workers and bad bosses.
Автор: Lilley R. K. Название: The Wild Side Trilogy ISBN: 1628780363 ISBN-13(EAN): 9781628780369 Издательство: Неизвестно Цена: 2757.00 р. Наличие на складе: Есть у поставщика Поставка под заказ.
Автор: Becknell Anne Lilley Название: God Knew -- A Baby`s Journey Home ISBN: 0984672494 ISBN-13(EAN): 9780984672493 Издательство: Неизвестно Цена: 2688.00 р. Наличие на складе: Есть у поставщика Поставка под заказ.
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