Service operations management, Johnston, Robert Shulver, Michael Slack, Nigel Betts, Alan
Старое издание
Автор: Johnston Robert Название: Service Operations Management: Improving Service Delivery (4th Edition) ISBN: 0273740482 ISBN-13(EAN): 9780273740483 Издательство: Pearson Education Цена: 14008.00 р. Наличие на складе: Невозможна поставка. Описание: This international market-leading book, aimed at both students and practising managers, provides a comprehensive and balanced introduction to service operations management. Building on the basic principles of operations management, the authors examine the operations decisions that managers face in controlling their resources and delivering services to their customers.
Автор: Johnston, Robert Prof Название: Service Operations Management ISBN: 1292064463 ISBN-13(EAN): 9781292064468 Издательство: Pearson Education Цена: 15846.00 р. Наличие на складе: Нет в наличии. Описание: Constitution-making is often thought of as an exclusively national project that constitutes the framework for politics and law within a nation, but constitutions have always been influenced by ideas from abroad. External influence is increasing, producing a transnational legal order with its own constitutional norms, processes, guidelines and shared ideas.
Автор: Evangelos Grigoroudis; Yannis Siskos Название: Customer Satisfaction Evaluation ISBN: 1461425026 ISBN-13(EAN): 9781461425021 Издательство: Springer Рейтинг: Цена: 29209.00 р. Наличие на складе: Есть у поставщика Поставка под заказ.
Описание: This important new work provides a comprehensive discussion of the customer satisfaction evaluation problem. It presents an overview of the existing methodologies as well as the development and implementation of an original multicriteria method dubbed MUSA.
Автор: Helo Название: Designing and Managing Industrial Product-Service Systems ISBN: 3319404296 ISBN-13(EAN): 9783319404295 Издательство: Springer Рейтинг: Цена: 7685.00 р. Наличие на складе: Есть у поставщика Поставка под заказ.
Описание: This book is dedicated to the issues and complexities of industrial services supply chain management. It analyzes how the transition from products to services can be managed, and how supply chains can be adjusted to reflect this new status quo. The book begins with chapters examining product-service systems structures and servitization – the services infusion process. Next, it presents industrial services as marketing and operations strategy. The focus shifts to service delivery, and this chapter discusses how the actual operations take place. This is followed by an examination of the role of technology and how connected assets are utilized by product vendors in value-creation. The book analyzes the transition from ownership to subscriptions in the pricing decisions chapter. Then the value chain effects chapter offers an overview of the mechanisms through which industrial companies are shortening the distance to end-users and aim for a better position in the value chain. Finally the conclusion addresses theoretical and empirical implications in the industrial services supply chain management.
Автор: Masayuki Matsui Название: Manufacturing and Service Enterprise with Risks II ISBN: 4431546189 ISBN-13(EAN): 9784431546184 Издательство: Springer Рейтинг: Цена: 15372.00 р. Наличие на складе: Есть у поставщика Поставка под заказ.
Описание: Expanding on the author`s previous book, this volume details his recent work using a stochastic/intelligent medium approach to meet the need for systematic, real-time management decision-making in a changeable, fast-moving, and risk-prone environment.
Автор: Ali Emrouznejad; Emilyn Cabanda Название: Managing Service Productivity ISBN: 3662434369 ISBN-13(EAN): 9783662434369 Издательство: Springer Рейтинг: Цена: 19564.00 р. Наличие на складе: Есть у поставщика Поставка под заказ.
Описание: This volume describes how frontier efficiency methodologies such as Data Envelopment Analysis (DEA) and other techniques such as multi-criteria decision making can help service industries to improve their performance by providing a ranking of best-practice efficient service units and by identifying sources of inefficiency for each service unit.
Описание: For a risk neutral principal, the authors identify the conditions under which a principal contracts with a risk-neutral, risk-averse, or risk-seeking agent and derive the principal`s optimal offer together with the agent`s optimal service capacity response.
Автор: Ali Emrouznejad; Emilyn Cabanda Название: Managing Service Productivity ISBN: 3662512017 ISBN-13(EAN): 9783662512012 Издательство: Springer Рейтинг: Цена: 13974.00 р. Наличие на складе: Есть у поставщика Поставка под заказ.
Описание: This volume describes how frontier efficiency methodologies such as Data Envelopment Analysis (DEA) and other techniques such as multi-criteria decision making can help service industries to improve their performance by providing a ranking of best-practice efficient service units and by identifying sources of inefficiency for each service unit.
Автор: Masayuki Matsui Название: Manufacturing and Service Enterprise with Risks ISBN: 0387848037 ISBN-13(EAN): 9780387848037 Издательство: Springer Рейтинг: Цена: 16769.00 р. Наличие на складе: Есть у поставщика Поставка под заказ.
Описание: Presents a stochastic management approach for manufacturing and service enterprises with risks by a game/strategic view in order to show the goal and constraints on these enterprises and to provide a strategic/collaborative solution for management with risks in heterogeneity.
Автор: John A. Muckstadt Название: Analysis and Algorithms for Service Parts Supply Chains ISBN: 1441919813 ISBN-13(EAN): 9781441919816 Издательство: Springer Рейтинг: Цена: 9362.00 р. Наличие на складе: Есть у поставщика Поставка под заказ.
Описание:
* Provides a broad overview of modeling approaches and solution methodologies for addressing inventory problems, particularly the management of high cost, low demand rate service parts found in multi-echelon settings
* The text may be used in a variety of courses for first-year graduate students or senior undergraduates, or as a reference for researchers and practitioners
* A background in stochastic processes and optimization is assumed
Автор: Masayuki Matsui Название: Manufacturing and Service Enterprise with Risks ISBN: 1441946470 ISBN-13(EAN): 9781441946478 Издательство: Springer Рейтинг: Цена: 16769.00 р. Наличие на складе: Есть у поставщика Поставка под заказ.
Описание: This book analyzes three manufacturing classes in its attempt to discover a unified theory for the design of an array of manufacturing and service systems. The analysis factors in market and operating risks.
Описание: Businesses utilize various managerial processes focused on reducing waste, errors, and variability in products to maintain and improve business quality. By keeping a clean workspace and organized workforce, business processes aim for an efficient, continuous flow of production while still supporting iterative improvements in quality and output. Lean Six Sigma for Optimal System Performance in Manufacturing and Service Organizations: Emerging Research and Opportunities provides upcoming research on the strategies to improve processes in business while using Lean Six Sigma principals and applications. Featuring coverage on a broad range of topics, such as direct model technology, performance rework, and quality management methods, this book is geared towards professionals, academicians, students, and researchers interested in detailed research on recent advancements in the management of risk in all fields.
Автор: Beatriz Mu?oz-Seca Название: How to Make Things Happen ISBN: 331985481X ISBN-13(EAN): 9783319854816 Издательство: Springer Рейтинг: Цена: 4890.00 р. Наличие на складе: Нет в наличии.
Описание: And the heart of efficiency in delivering services is people and their knowledge.As industrialization drives ever more standardized offerings and ever little human contact it is in those rare moments of human interaction where the greatest opportunity to add or destroy value lies.
Автор: Hui Yang; Robin Qiu; Weiwei Chen Название: Smart Service Systems, Operations Management, and Analytics ISBN: 3030309665 ISBN-13(EAN): 9783030309664 Издательство: Springer Рейтинг: Цена: 20962.00 р. Наличие на складе: Есть у поставщика Поставка под заказ.
Описание: Regardless of size and service, a service organization is a service system. Because of the socio-technical nature of a service system, a systems approach must be adopted to design, develop, and deliver services, aimed at meeting end users` both utilitarian and socio-psychological needs.
ООО "Логосфера " Тел:+7(495) 980-12-10 www.logobook.ru
