Hbr`s 10 Must Reads on Communication, Vol. 2 (with Bonus Article Leadership Is a Conversation by Boris Groysberg and Michael Slind), Review Harvard Business
Автор: Review Harvard Business Название: Dealing with Difficult People (HBR Emotional Intelligence Series) ISBN: 1633696081 ISBN-13(EAN): 9781633696082 Издательство: NBN International Рейтинг: Цена: 2031.00 р. Наличие на складе: Есть у поставщика Поставка под заказ.
Описание:
Learn how to deal with difficult colleagues and clients.
At the heart of dealing with difficult people is handling their--and your own--emotions. How do you stay calm in a tough conversation? How do you stay unruffled in the face of passive-aggressive comments? And how do you know if you're difficult to work with?
This book explains the research behind our emotional response to awful colleagues and shows how to build the empathy and resilience to make those relationships more productive.
Books in this series are based on the work of experts including:
Daniel Goleman
Tony Schwartz
Nick Morgan
Daniel Gilbert
This collection of articles includes "To Resolve a Conflict, First Decide: Is It Hot or Cold?" by Mark Gerzon; "Taking the Stress Out of Stressful Conversations," by Holly Weeks; "The Secret to Dealing with Difficult People: It's About You," by Tony Schwartz; "How to Deal with a Mean Colleague," by Amy Gallo; "How To Deal with a Passive-Aggressive Colleague," by Amy Gallo; "How to Work with Someone Who's Always Stressed Out," by Rebecca Knight; "How to Manage Someone Who Thinks Everything Is Urgent," by Liz Kislik; and "Do You Hate Your Boss?" by Manfred F. R. Kets de Vries.
HOW TO BE HUMAN AT WORK.
The HBR Emotional Intelligence Series features smart, essential reading on the human side of professional life from the pages of Harvard Business Review. Each book in the series offers proven research showing how our emotions impact our work lives, practical advice for managing difficult people and situations, and inspiring essays on what it means to tend to our emotional well-being at work. Uplifting and practical, these books describe the social skills that are critical for ambitious professionals to master.
Автор: Kim W. Chan, Mauborgne Renee a. Название: Red Ocean Traps (Harvard Business Review Classics) ISBN: 1633692663 ISBN-13(EAN): 9781633692664 Издательство: Неизвестно Рейтинг: Цена: 1378.00 р. Наличие на складе: Есть у поставщика Поставка под заказ.
Описание:
As established markets become less profitable, companies increasingly need to find ways to create and capture new markets. Despite much investment and commitment, most firms struggle to do this. What, exactly, is getting in their way? World-renowned professors W. Chan Kim and Renee Mauborgne, the authors of the best-selling book Blue Ocean Strategy have spent over a decade exploring that question. They have seen that the trouble lies in managers' mental models--ingrained assumptions and theories about the way the world works. Though these models may work perfectly well in mature markets, they undermine executives' attempts to discover uncontested new spaces with ample potential (blue oceans) and keep companies firmly anchored in existing spaces where competition is bloody (red oceans). In this bound version of their bestselling Harvard Business Review classic article, they describe how to break free of these red ocean traps. To do that, managers need to: (1) Focus on attracting new customers, not pleasing current customers; (2) Worry less about segmentation and more about what different segments have in common; (3) Understand that market creation is not synonymous with either technological innovation or creative destruction; and (3) Stop focusing on premium versus low-cost strategies.
The Harvard Business Review Classics series offers you the opportunity to make seminal Harvard Business Review articles a part of your permanent management library. Each highly readable volume contains a groundbreaking idea that continues to shape best practices and inspire countless managers around the world--and will have a direct impact on you today and for years to come.
Описание: The one primer you need to launch, lead, and sponsor successful projects. We're now living in the project economy. The number of projects initiated in all sectors has skyrocketed, and project management skills have become essential for every leader and manager.
Still, project failure rates remain extremely high. Why? Leaders oversee too many projects and have too little visibility into them. Project managers struggle to translate their hands-on, technical knowledge up to senior management.
The result? Worthy projects are starved of time and resources and fail to deliver benefits, while too much investment goes into the wrong projects. To compete in the project economy, you need to close this gap. The HBR Project Management Handbook shows you how.
In this comprehensive guide, project management expert Antonio Nieto-Rodriguez presents a new and simple framework that will increase any project's likelihood of success. Packed with case studies from many industries worldwide, it will teach you how to manage your organization's projects, strategic programs, and agile initiatives more effectively and push the best ones ahead to completion. Timeless yet forward-looking, this book will help you win in the project-driven world.
In the HBR Project Management Handbook you'll find:Everything you need to know about project management in practical, nontechnical languageA definitive taxonomy of project types, from product launches to digital transformations to megaprojectsA road map for becoming an effective project leader and executive sponsorA new, simple, and universal project framework, the Project Canvas, that breaks down any project into essential building blocks that can be easily understood by all project stakeholdersOriginal concepts and exclusive case studies from public- and private-sector organizations worldwideYou'll learn:A common language for project managers and executives to run successful projects across your organizationWhen to use agile, traditional, or hybrid methods in your projectsThe twelve principles of successful projects, including purpose, agility, and a focus on outcomesTechniques for selecting and advancing the best projects and managing a strategic and balanced project portfolioHow today's projects will help address some of the most pressing global trends, including automation, sustainability, diversity, and crisis managementWhy project management needed to be reinvented and what the future holdsHBR Handbooks provide ambitious professionals with the frameworks, advice, and tools they need to excel in their careers. With step-by-step guidance, time-honed best practices, and real-life stories, each comprehensive volume helps you to stand out from the pack—whatever your role.
Автор: Harvard Business Review Porter, Michael E. Christe Название: Hbr at 100 ISBN: 1647823412 ISBN-13(EAN): 9781647823412 Издательство: Неизвестно Рейтинг: Цена: 4828.00 р. Наличие на складе: Есть у поставщика Поставка под заказ.
Описание: Turning complex financial instruments such as cryptocurrency into eminently readable stories, Leng Hoe Lon, the author of Decrypted, is back with Deflated. In his second book, he lays bare the labyrinth of events that led to the manic and the tumultuous fall of cryptocurrencies in December 2018. Moving from Wall Street to Singapore, Hoe Lon tells the story of the great boom and bust in an authoritative and entertaining narrative. Featuring iconic figures of the financial era, he ties together all of the characters and offers a heart-to-heart discussion on how they have fallen and fought their way back up. Most importantly, he shares how one can fight back from deflation,
"To be somebody, you must last." - Ruth Gordon, American actress The Author: Leng Hoe Lon, CFA serves as Executive Advisor of Kyber Network (www.kyber.network), a decentralised cryptocurrency exchange powered by Ethereum smart contracts and is also an angel investor of Digix Global (https://digix.global), a company that aims to tokenise physical assets and make them fungible on the Ethereum blockchain in order to increase the pool of liquidity in a decentralised marketplace. Before this, he was CEO of machine-learning start-up Shentilium Technologies, and co-founder of trading and mentoring firm TrackRecord Asia. Hoe Lon has two decades of financial trading career including stints as CEO of Tudor Capital Singapore and Managing Director of Goldman Sachs. He holds a Bachelor`s Degree in accounting and finance at the University of Warwick, England.
Автор: Kim, W. Chan Mauborgne, Renee A. Название: Beyond Disruption ISBN: 1647821320 ISBN-13(EAN): 9781647821326 Издательство: Неизвестно Рейтинг: Цена: 4138.00 р. Наличие на складе: Есть у поставщика Поставка под заказ.
Описание: A close and playful glimpse at the childhood of one of the world`s greatest geniuses and cultural icons, Katherine Johnson who was the subject of the hit film Hidden Figures!
We've outsourced too much of our thinking. How do we get it back?
At the height of the 2014 Ebola epidemic, a man who had recently returned from West Africa with a fever and severe abdominal pain entered a hospital in Dallas--and was sent home. Even after healthcare workers learned their patient had come from Liberia, ground zero of the Ebola hot zone, not one of those treating him considered the deadly virus as a possible cause of his condition. Shortly after the man died, one of the nurses who had treated him sought clearance from the Centers for Disease Control to board a commercial flight. She reported a fever of 99.5 degrees, but because the protocol restricted travel at 100.4 degrees or higher, she was cleared. She was later confirmed to be infected with Ebola. A public health disaster akin to the one depicted in the movie Contagion was averted, but only by sheer luck.
How could this happen? As Harvard lecturer and global trend watcher Vikram Mansharamani shows in this eye-opening and perspective-shifting book, our complex, data-flooded world has made us ever more reliant on experts, protocols, and technology. We've stopped thinking for ourselves. (Have you ever followed your GPS device to a deserted parking lot?) With stark and compelling examples drawn from business, sports, and everyday life, the author illustrates how in a very real sense we have outsourced too much of our thinking, relinquishing our autonomy.
Of course, experts, protocols, and computer-based systems are essential to helping us make informed decisions. What we need is a new approach for integrating these information sources more effectively, harnessing the value they provide without undermining our own autonomy. The author provides principles and techniques for doing just that, empowering readers with a more critical and nuanced approach to making decisions.
Think for Yourself is an indispensable guide for those looking to restore self-reliant thinking in a data-driven and technology-dependent yet overwhelmingly uncertain world.
What's the secret to being indispensable--being a true go-to person--in today's workplace?
With new technology, flatter organizations, far-flung virtual teams, and constant change, getting things done at work is tougher and more complex than ever. We're in the midst of a collaboration revolution--but sometimes it feels more like a meltdown.
Managers and executives are trying harder than ever to keep up and stay effective, relying on cross-functional coordination, better planning and resource sharing, simplified processes, and speeded-up work. It's a herculean challenge, and people are struggling. Overcommitment grows and burnout looms.
But even amid the seeming chaos of the matrix organization--where you are constantly being asked to do things by people who aren't your boss, and where you must ask things of others who don't report to you--there is always that special person who seems indispensable, who seems to thrive on complexity, and who is able to stay focused and positive and get the right things done: This is the go-to person.
In this game-changing yet practical book, talent guru and bestselling author Bruce Tulgan reveals the secrets of the go-to person in our new world of work. Based on an intensive study of people at all levels, in all kinds of organizations, Tulgan shows how go-to people not only behave differently, but also think differently, basing their decisions and actions on their own personal influence rather than on any formal designation of authority. At the heart of the go-to person's unique credo are the basics of "the ask" and the response--a powerful reimagining of how to say yes and when to say no.
Nearly a century ago, Dale Carnegie's classic How to Win Friends and Influence People propelled millions of readers up the ladder of success. Now, in a world of work where you truly need to interact with everybody, Tulgan provides the new must-read guidebook for achieving real influence and learning to thrive when the guardrails of traditional management are pulled away.
Автор: Detert Jim Название: Choosing Courage: The Everyday Guide to Being Brave at Work ISBN: 1647820081 ISBN-13(EAN): 9781647820084 Издательство: INGRAM PUBLISHER SERVICES UK Рейтинг: Цена: 4138.00 р. Наличие на складе: Есть у поставщика Поставка под заказ.
Описание:
An inspirational, practical, and research-based guide for embracing risk and making a powerful impact at work.
Have you ever wanted to disagree with your boss in a meeting? Speak up about your company's lack of diversity or unequal pay practices? Make a tough decision that you know will be unpopular?
We all have opportunities to be courageous at work. But since courage requires risk—to our reputations, our social standing, and, in some cases, our jobs—we often fail to act, which leaves us feeling powerless and regretful for not doing what we know is right. There's a better way to work and live—and Choosing Courage provides the moral imperative and research-based tactics to help you make better use of your courageous instincts at work.
Doing for courage what Angela Duckworth has done for grit and Brene Brown for vulnerability, Jim Detert, the world's foremost expert on workplace courage, explains that courage isn't a character trait that only a few possess; it's a virtue developed through practice. And, with the right attitude and approach, you can learn to hone it like any other skill and incorporate it into your everyday life.
Full of stories of ordinary people who've acted courageously Choosing Courage will give you a fresh perspective on the power of voicing your authentic ideas and opinions. Whether you're looking to make a mark, stay true to your values, act with more integrity, or simply want to grow as a professional, this is the guide you need to achieve greater impact at work.
Автор: Harvard Business Review Название: You, the Leader (HBR Women at Work Series) ISBN: 1647822254 ISBN-13(EAN): 9781647822255 Издательство: Неизвестно Рейтинг: Цена: 2955.00 р. Наличие на складе: Есть у поставщика Поставка под заказ.
Описание:
It's time for female leaders to shine.
Women aren't seen for their leadership potential, making it harder for women than men to get promoted to leadership positions. They face a double bind, forced to choose whether to be liked or respected, while neither one alone is enough to secure a seat at the table. It's up to organizations to change, but until then, what's an aspiring female leader to do?
You, the Leader tackles the obstacles women face as they chart their path to the top, from lack of credit for their work to feeling unseen to being subjected to unfair biases and expectations. This book will help you better understand how women can lead with authenticity and become valued leaders in their organizations.
This book will inspire you to:
See yourself as a leader
Command the respect you deserve
Ensure you're visible for promotion
Align yourself with the right supporters and mentors
Break out of the authenticity paradox
Navigate power dynamics within your organization
The HBR Women at Work series spotlights the real challenges and opportunities women experience throughout their careers. With interviews from the popular podcast of the same name and related articles, stories, and research, these books provide inspiration and advice for taking on topics at work like inequity, advancement, and building community. Featuring detailed discussion guides, this series will help you spark important conversations about where we're at and how to move forward.
Named to the shortlist for the 2021 Outstanding Works of Literature (OWL) Award in the Management & Culture Category
In this important and timely book, workplace well-being expert Jennifer Moss helps leaders and individuals prevent burnout and create healthier, happier, and more productive workplaces.
We tend to think of burnout as a problem we can solve with self-care: more yoga, better breathing techniques, and more resilience. But evidence is mounting that applying personal, Band-Aid solutions to an epic and rapidly evolving workplace phenomenon isn't enough--in fact, it's not even close. If we're going to solve this problem, organizations must take the lead in developing an antiburnout strategy that moves beyond apps, wellness programs, and perks.
In this eye-opening, paradigm-shifting, and practical guide, Jennifer Moss lays bare the real causes of burnout and how organizations can stop the chronic stress cycle that an alarming number of workers suffer through. The Burnout Epidemic explains:
What causes burnout--and what organizations can do to prevent it
Why traditional wellness initiatives fall short
How companies can build an antiburnout strategy based on prevention, not perks
How leaders can measure burnout in their own organizations
What leaders can do to develop a healthier culture that prioritizes resilience and curiosity
As the pandemic has shown, self-care is important, but it's not a cure-all for burnout. Employers need to do more. With fascinating research, new findings from the pandemic, and interviews with business leaders around the globe, The Burnout Epidemic offers readers insightful and actionable advice that will empower them to help themselves--and their employees--feel healthier and happier at work.
Автор: Reichheld Fred Название: Winning on Purpose: The Unbeatable Strategy of Loving Customers ISBN: 1647821789 ISBN-13(EAN): 9781647821784 Издательство: INGRAM PUBLISHER SERVICES UK Рейтинг: Цена: 4646.00 р. Наличие на складе: Есть у поставщика Поставка под заказ.
Описание:
Can your company win by embracing a higher purpose? The answer is a resounding yes—and this book tells you how.
Few management ideas have spread so far and so wide as the Net Promoter System (NPS). Since its introduction two decades ago by author and customer loyalty guru Fred Reichheld, companies across the spectrum have adopted it—from industrial giants such as Mercedes-Benz and Cummins to Silicon Valley sweethearts such as Apple and Google to digital innovators such as Warby Parker and Peloton.
Why? Love. In Winning on Purpose, which grows directly out of NPS, Reichheld argues that the primary purpose of a business should be to enrich the lives of its customers—and the best way to do that is to embrace a rating system that segments customers into Promoters, Passives, and Detractors. NPS illuminates a radically simple idea: prosper by treating people the way you want to be treated. It puts the Golden Rule—and love—at the heart of enduring business success. Across a wide range of industries, the "star" NPS companies consistently deliver higher returns to shareholders. Want to double the stock market returns of an index fund? This book shows you how.
But winning on purpose isn't easy. Reichheld explains why most NPS practitioners achieve just a small fraction of the system's full potential and presents the newest thinking and best practices for doing NPS right. He unveils the Earned Growth Rate (EGR): the first reliable measure of what he calls "good profits"—generated when customers come back for more and bring their friends—and argues convincingly that EGR should be included in audited financial statements.
Delivering an engaging mix of in-depth business examples and moving personal stories, Reichheld distills and advances the essentials of NPS. Winning on Purpose is the must-read story of the management phenomenon of our time—and your indispensable guide to making NPS the key to your own company's success.
Автор: Hougaard Rasmus, Carter Jacqueline Название: Compassionate Leadership: How to Do Hard Things in a Human Way ISBN: 1647820731 ISBN-13(EAN): 9781647820732 Издательство: INGRAM PUBLISHER SERVICES UK Рейтинг: Цена: 4138.00 р. Наличие на складе: Есть у поставщика Поставка под заказ.
Описание:
Leadership is hard. But how do you balance compassion for your people with effectiveness in getting the job done?
A global pandemic, Depression-level unemployment, civil and political unrest. From New York to Barcelona to Hong Kong, it feels as if the world as we know it is faltering. Economies are unwinding; jobs are disappearing. Through it all, our spirit is being tested. Now more than ever, it's imperative for leaders to demonstrate compassion.
Compassion is the quality of having positive intentions and real concern for others. Compassion in leadership creates stronger connections between people. It improves collaboration, raises levels of trust, and enhances loyalty. In addition, studies find that compassionate leaders are perceived as stronger and more competent.
But, as founder and Managing Director of Potential Project Rasmus Hougaard and his longtime coauthor Jacqueline Carter show in this powerful, practical book, most leaders and experts overlook a key aspect of compassionate leadership: compassion on its own is not enough. You must always balance caring for your people with leadership wisdom: effectiveness in getting things done. These two elements—wisdom and compassion—are forever in tension with each other, and every leader has experienced times when they erred too much on one side or the other, with costly consequences.
Being an effective leader often requires giving tough feedback, making hard decisions that disappoint people, and, in some cases, laying people off. Showing compassion in leadership can't come at the expense of wisdom and effectiveness. You need both, and this book shows you how to strike the right balance.
With rich stories and examples based on data from fifteen thousand leaders in more than five thousand companies spanning nearly one hundred countries, as well as practical tools, assessments, and advice for leaders and managers at any level, Compassionate Leadership is your indispensable guide to doing the hard work of leadership in a human way.
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